Liam Morris ’23 manages one of the most complex corners of United Airlines — airport operations quality control across more than 80 stations spanning Latin America, Central America and the Southwest U.S. In this conversation, he shares how early travel experiences opened the door to a career in aviation, the path that led him from loading bags in El Paso to overseeing global safety audits, and what it takes to lead with precision, clarity and calm under pressure.

Liam also reflects on United’s customer-centric transformation, the moments that shaped his commitment to the industry, and how the Rice Online MBA gave him the flexibility and confidence to grow as a leader while navigating an ever-moving, always-on operational world.

Episode Guide:

00:00 Introduction to Aviation and Role at United Airlines

00:29 Ensuring Safety and Compliance in Airport Operations

02:56 Passion for Aviation and Early Influences

06:08 Managing Multiple Stations and Time Zones

08:00 Why United Airlines Stands Out

12:16 Best Flight Experience and Customer Insights

13:54 Decision to Pursue an MBA at Rice

19:58 Mutual Learning and Decision Making

22:27 Leadership Growth and Student Association

26:47 Career Journey and Future Goals

30:02 Travel Tips and Flying Etiquette

37:19 Conclusion and Farewell

The Owl Have You Know Podcast is a production of Rice Business and is produced by University FM.

Episode Quotes

From cleaning planes to leading global operations

25:34: I never, ever envisioned that I would be where I’m at now, and I can honestly say from when I was a business partner with United — cleaning aircraft and loading bags for another company, right — but working the United product, I never had a plan to get to where I was. My internship with United came up out of nowhere, and I moved to Jersey. Then, midsummer, I got a full-time offer to stay, and I transferred schools. You know, at the very last minute, I went up to Rutgers from UT El Paso. And then, you know, an opportunity came to transfer to Dallas, and there I ended up. You know, our CEO lives there. Ended up meeting him and a lot of executives all the time, and my name got out there really great. And then I came down to Houston to go to Rice as an assistant manager here in the airport. Then I finished my B.A. and went into the current role that I’m at, which is safety and regulatory. I can honestly say I never really had a plan to get where I was, but I’m thankful that I was always willing to walk through the door, because every single opportunity that I’ve had — both promotion and a lateral — was a great move, and it was such an instrumental, pivotal move.

On being part of something bigger than yourself

04:06: I wanted the ability to be in an industry where I am a part of something bigger, right? And being a part of an airline is really cool because even though, you know, my work now may not directly affect a flight leaving on time out of here, it does affect the customer experience some way. So I just wanted to be a part of a really, really big machine that gets people where they need to go.

Show Links: 

• Transcript
  
  

Guest Profile:

• Liam Morris | LinkedIn