Building a Conflict-Intelligent Organization
18 Jul 2025
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High conflict intelligence starts with leaders—through the language they use and the skills they model every day.

🎧 Listen to the full IdeaCast episode here: https://s.hbr.org/4eTy9N0

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Editor's note: We reposted this to fix a typo.

Building a Conflict-Intelligent Organization 18 Jul 2025 --- High conflict intelligence starts with leaders—through the language they use and the skills they model every day. 🎧 Listen to the full IdeaCast episode here: https://s.hbr.org/4eTy9N0 — Editor's note: We reposted this to fix a typo.

Building a Conflict-Intelligent Organization

At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. We try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. 

We encourage comments, critiques, and questions. We expect our community to be a safe space for respectful, constructive, and thought-provoking discussion. We reserve the right to remove or turn off comments at our discretion. We do not tolerate bullying, name-calling, or abusive language related to identity, including race, gender, ethnicity, religion, sexuality, age, or region; spam; copyright violation; extreme profanity; or p*rnography.

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At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. We try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. We encourage comments, critiques, and questions. We expect our community to be a safe space for respectful, constructive, and thought-provoking discussion. We reserve the right to remove or turn off comments at our discretion. We do not tolerate bullying, name-calling, or abusive language related to identity, including race, gender, ethnicity, religion, sexuality, age, or region; spam; copyright violation; extreme profanity; or p*rnography.

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Building a Conflict-Intelligent Organization

Building a Conflict-Intelligent Organization