Description:

In this episode we sit down again with Mass211 and the International Council of Helplines to examine how to effectively build a truly connected crisis response system. From data integration to cross-agency collaboration, the role technology and funding play, we’ll look at how innovative partnerships and communities are transforming crisis care. 

What You’ll Learn: 

• The growing push for more federal policy to support the crisis continuum
• What it means to build a true crisis response system
• How partnerships and technology are transforming crisis care

Featured Guests: 

• Vatsala Kapur, Senior Vice President, External Affairs, Bamboo Health (Host) 

• Eileen Davis, Vice President of Mass211

• Michael Reading, Executive Director of the International Council for Helplines

Key Moments:

• [0:00] Welcome to Solving What's Missing in Healthcare
• [1:58] Best practices for call centers & what others can learn 
• [7:02] Optimal infrastructure for 988 services 
• [9:20] The importance of equitable funding 

Listen On: On your favorite streaming platform. 

Approved Quotes:

"Many centers operate in rural areas with limited access to resources that others may take for granted. Some states receive support through mechanisms like cell phone fees—others do not. So until there’s more fair distribution, it really falls on each state to secure its own budget."

 — Eileen Davis, Vice President of Mass211 

"The crisis system should work together—not in silos—so we can meet people where they are. If someone in crisis calls 988, they shouldn’t face more complexity. Our tools should connect in real time to offer clear answers: where to go, who can help, and what happens next."

— Michael Reading, Executive Director of the International Council for Helplines