“If you hire phenomenal people, that’s it. You’re winning.” - Janice McDonald, co-founder of CD Warehouse and This Space Works. McDonald has built two successful national companies on the foundations of good customer service, with employees who have a full understanding of the brand’s strategies to maintain shopper loyalty. In this episode of Startup Canada Podcast, host Rivers Corbett interviews McDonald about the importance of strong team members, leadership roles in startups, and how to build a dependable base of customers.