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A financially viable home-based palliative care model is driven by appropriate practices, processes and logistics. A big part of establishing successful parameters comes from starting with a sensible staffing model.

What are the right roles in a palliative care start-up? How should a provider schedule patient visits? What’s the proper mix of in-person visits versus support by phone or virtual video visits? How does the right level of patient care translate into manageable caseloads for clinicians and social workers? How can providers make sure services are covered by reimbursement?

In this second episode of a two-part series, Mark Hendrix, president of nTakt, and Amanda Copeland, a palliative care nurse practitioner, join host Stan Massey of Transcend Strategy Group to discuss staffing, billing, telehealth and other smart palliative care practices. 

Mark’s company, nTakt, is focused on building sustainable palliative care programs by utilizing meaningful technologies, uncomplicating processes and providing hands-on training. Mark has over 35 years of experience in process improvement and business turnaround. He is trained as a Lean Six Sigma Blackbelt with over 10 years of experience applying Lean concepts in healthcare settings. Mark also has served as Operations Director for CMMI Palliative Care Grant and has had results published in the Journal of Palliative Medicine.

Amanda Copeland, AGNP, has dedicated over 20 years to caring for seriously ill patients, primarily focusing on hospice and palliative care in home settings. She is passionate about supporting seriously ill patients and families during this difficult part of their life’s journey. Amanda played an integral role in building a successful home-based palliative program that has served more than a thousand families and continues to expand into new regions.