Share Building AI Coworkers: How Neople Is Making Agents Work Where You Work

Copy link

October 16, 2025

Building AI Coworkers: How Neople Is Making Agents Work Where You Work

1 hour 12 minutes

Guests:

Seyna Diop, Chief Product Officer, Neople

Job Nijenhuis, CTO & Co-founder, Neople

Christos Constantinou, Lead Design Engineer, Neople

Chapters:

00:00 Meet the Team: Introducing Neople's Key Players

01:16 Understanding Neople's Product: Digital Coworkers

03:25 The Origin Story: How Neople Came to Be

06:24 Customer Success: Real-World Applications of Neople

12:36 Evolution of Neople: From Suggestions to Automations

15:18 Integrations and Scaling: Making Neople Work Everywhere

20:33 Ensuring Quality: Feedback and Evaluation Mechanisms

37:13 Ensuring Quality in Customer Knowledge Bases

37:45 Visibility and Transparency in Neople Responses

39:42 Customer Feedback and Error Analysis

42:57 Technical Details of Knowledge Retrieval

49:15 Embedding Strategies and Document Types

57:06 Automation and Actions in Customer Support

01:06:37 Expanding Beyond Customer Support

01:11:02 Conclusion and Future Directions

Links & References:

Neople.io – Learn more about Neople’s AI coworkers

The Joy Lab – Neople’s community and podcast about AI and work

...more

View all episodes

By Teresa Torres