What are the "magic ingredients" behind a truly great airport? In this episode, Luton's own "Mr. Luton" Liam Bolger breaks down the recipe: put people first, give crystal clarity of purpose, invest in leadership, and equip teams with the tools to win. Liam shares his "Four Cs" (Clarity, Competence, Compliance, Control), why he'd insource key roles from day one, and how pooling and cross-skilling unlock resilience. We dive into using data that drives action (not dashboards for show), ditching punitive KPIs in favor of trust and dialogue, and ending the race to the bottom in procurement by focusing on real value. It's a masterclass in building a proud, high-performing airport community.