Service-as-software is a valid idea, John Abbitt argues, and it's missing the people who carry the change after the software shows up.

He opens with an imagined example: a dispatcher with fifteen years of knowledge that isn't written down anywhere, told one Monday that an AI is going to interview him so the software can learn his job.

In this episode:

What service-as-software means, and how it differs from the way software has been sold for about twenty years

The two paths out of that interview: one where the human part ends, and one where it starts

The Headless SaaS Era: Why Your Next 10,000 Customers Won't Have Eyes

There's a software company you've never heard of doing nine figures this year. No marketing site. No login screen. No dashboard. Their customer isn't you — it's the AI agent working on your behalf.

In this episode, John Abbitt (Founder of Avolis AI) makes the case that the biggest SaaS opportunity of the decade is already here, and almost nobody is building for it yet. Using what's actually shipped in the last six months — not predictions, reality — John breaks down the shift from human-facing software to agent-native infrastructure.

What you'll learn:

Whether you're a founder deciding what to build next, an operator evaluating your stack, or a CEO trying to figure out which of your current vendors are about to become liabilities — this episode is the lens.

Is your business AI-ready?

Avolis AI helps mid-market companies audit their tech stack, score AI readiness, and identify which tools are agent-ready — and which are about to become liabilities. If you want the same lens John uses with clients applied to your business, visit www.avolis.ai to start the conversation.

Avolis (Avalon + Polis) is a company focused on the utopian outcome of AI. In this first episode we kick off the podcast with an overview, and then dive into the state of Agentic AI in April 2026.