In this episode, we have invited Mark Pond, a business research librarian at the Spokane Public Library. Since 2006, Mark has been the business research librarian with the Spokane Public Library. From 1998 to 2006, he worked in a similar capacity for the Seattle Public Library, as well as the University of Washington libraries. In the course of his work at the Spokane public library, Mark has built a world-class collection of freely available business research tools ranging from competitive analysis to sales, lead development, retail site selection, demographics research, to on-demand workforce education.