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Building Businesses Customers Never Want to Leave with Alex and Karla Booth
In this episode of Rich & Remote, Karla Singson sits down with Alex Booth to talk about one of the most overlooked drivers of freedom in business: customer experience.
They explore why the businesses that feel easiest to run are often the ones that invest deeply in retention, loyalty, and genuine care for their customers. Instead of chasing constant growth, these companies focus on creating experiences that make people stay, refer, and advocate.
Alex shares real-world stories from his work in customer success, highlighting how small, intentional moments can create massive long-term impact. From simple gestures to well-designed systems, this conversation shows how customer experience becomes a leverage point for founders who want stability, predictability, and more control over their time.
Karla connects the dots between customer delight and the Rich & Remote lifestyle. When customers stay longer and trust you more, businesses become calmer to operate, teams become easier to manage, and founders gain the space to design their work and life with intention.
In this episode, you’ll learn:
• How retention creates freedom for founders and remote teams
• The difference between transactional service and meaningful loyalty
• Why memorable experiences reduce churn and increase referrals
• How customer success systems support a rich and remote lifestyle
• What founders get wrong about scaling before fixing retention
Alex also shares insights from helping fast-growing online businesses improve customer retention, lifetime value, and loyalty through better systems and clearer ownership. The conversation reframes customer success as a foundation for long-term independence, not just a support function.
If you want to build a business that feels lighter, more sustainable, and aligned with the life you want to live, this episode will shift how you think about customers and growth.
Listen now on Spotify: https://open.spotify.com/RichandRemote
Follow Alex and Karla:
Alex Booth: LinkedIn: Alexander Booth - Huckleberry Consulting | Facebook: GetCSM
Karla Singson: Instagram: @karlastefan | Facebook: Karla Singson | LinkedIn: Karla Singson
Big thanks to our sponsors Proximity Outsourcing, Huckleberry Consulting, and GetCSM for making this episode possible!
If you enjoyed this episode, leave us a review and share it with someone chasing freedom, too.
Got a topic you want us to unpack, business or not, send us a message and tell us why it matters to you.
See you next week, and remember, freedom is built one smart move at a time.
View all episodes
By Alex and Karla BoothIn this episode of Rich & Remote, Karla Singson sits down with Alex Booth to talk about one of the most overlooked drivers of freedom in business: customer experience.
They explore why the businesses that feel easiest to run are often the ones that invest deeply in retention, loyalty, and genuine care for their customers. Instead of chasing constant growth, these companies focus on creating experiences that make people stay, refer, and advocate.
Alex shares real-world stories from his work in customer success, highlighting how small, intentional moments can create massive long-term impact. From simple gestures to well-designed systems, this conversation shows how customer experience becomes a leverage point for founders who want stability, predictability, and more control over their time.
Karla connects the dots between customer delight and the Rich & Remote lifestyle. When customers stay longer and trust you more, businesses become calmer to operate, teams become easier to manage, and founders gain the space to design their work and life with intention.
In this episode, you’ll learn:
• How retention creates freedom for founders and remote teams
• The difference between transactional service and meaningful loyalty
• Why memorable experiences reduce churn and increase referrals
• How customer success systems support a rich and remote lifestyle
• What founders get wrong about scaling before fixing retention
Alex also shares insights from helping fast-growing online businesses improve customer retention, lifetime value, and loyalty through better systems and clearer ownership. The conversation reframes customer success as a foundation for long-term independence, not just a support function.
If you want to build a business that feels lighter, more sustainable, and aligned with the life you want to live, this episode will shift how you think about customers and growth.
Listen now on Spotify: https://open.spotify.com/RichandRemote
Follow Alex and Karla:
Alex Booth: LinkedIn: Alexander Booth - Huckleberry Consulting | Facebook: GetCSM
Karla Singson: Instagram: @karlastefan | Facebook: Karla Singson | LinkedIn: Karla Singson
Big thanks to our sponsors Proximity Outsourcing, Huckleberry Consulting, and GetCSM for making this episode possible!
If you enjoyed this episode, leave us a review and share it with someone chasing freedom, too.
Got a topic you want us to unpack, business or not, send us a message and tell us why it matters to you.
See you next week, and remember, freedom is built one smart move at a time.