In this episode, Rudi Bauer talks with Andreas Mayer, Director Employee Experience & Operational Excellence at ING Deutschland, about how everyday interactions shape meaningful employee experiences. 

They discuss what employee experience really means, how thoughtful process design and automation can support people better, and why leadership alignment is essential.

Andreas also shares insights into generational differences, the growing role of AI in HR, and how organizations can strike the right balance between standardization and personalization, without falling into “Disneyfication.”