Shared Insights: The Podcast from Upland BA Insight

Building KM Across Generations: Daniel Ranta on Transparency, Findability, and Unity in Knowledge Management

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Daniel Ranta has spent the last five years responsible for a massive knowledge management implementation at General Electric integrating hundreds of communities, unifying search, and delivering expertise connectivity that enabled transformative new capabilities across the organization. He joins us today to share his experience in building knowledge management systems and architecting knowledge networks that work, and some guidance if you find your efforts are coming up short.

Links & Notes

  • Connect with Daniel Ranta on LinkedIn
  • (00:00) - Welcome to Shared Insights
  • (00:18) - Introducing Daniel Ranta
  • (02:19) - Building transparently
  • (03:08) - "Follow the Shoe"
  • (03:34) - Stacking Hands Strategy
  • (05:43) - The value of the knowledge broker
  • (08:02) - The Killer App: Forums and Finding Expertise
  • (13:21) - The Wiki as a Service initiative
  • (20:05) - Ingredients for successful KM implementation
  • (23:06) - Pitfalls
  • (25:10) - Leading into KM, for Generations
    • ...more
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