Shared Insights: The Podcast from Upland BA Insight

Kim Stein brings decades of experience as a legal solutions and workflow specialist. As Upland BA Insight’s  director of legal solutions, she has a rich and unique perspective on our industry. This week, Kim joins Pete Wright to share her insights as reflected through the lens of our premier educational and networking event in the legal sector: ILTACON. 

ILTACON was a four-and-a-half day conference with comprehensive peer-driven programs, educational content, and plenty of networking opportunities. Kim shares her perspective on Upland BAI’s role at the conference, leading the sector with relevant solutions to our industry. This year's big theme: Data. Where does it exist? How is it managed and transformed into knowledge for legal teams? What is the value proposition for investment in systems to help firms turn that value proposition into something that can be leveraged? And how are our best clients using our connectors to do just that for their legal teams right now? Listen in for Kim’s thoughts on all of this and more. 

• (00:00) - Welcome to Shared Insights

Today on the show we’re talking about upgrades. Ogletree Deakins is a law firm specializing in labor and employment, and over the last few years, Chief Knowledge Officer Dave Boland and team have been working to move from SharePoint 2010 to SharePoint Online, replacing their old enterprise search and integrating the firm’s search needs under one banner, all available across a wide selection of devices for a diverse set of users.

This meant, of course, integrating with other firm systems: document management systems, client matters, intranet content, firm expertise, and more, and doing it all in a simple, seamless interface.

Today, Dave Boland joins Pete Wright and Sean Coleman, our senior director of operations, to talk about the Ogletree project, the BA Insight partnership, and lessons learned along the way.

BA Insight announced the immediate availability of BA Insight Search for Workplace powered by Microsoft Azure Cognitive Search. This solution is a first of its kind; it reduces store-by-store search bringing knowledge to users, regardless of where the information is. But, what does that mean for you?

Liam Cavanagh, principal program manager for Azure Cognitive Search at Microsoft, and Massood Zarrabian, our very own Chairman and CEO, are here today to walk us all through the vision in the underlying Microsoft technology, why organizations should consider it, and how BA Insight’s solution creates an incredible opportunity for your users.

Links & Notes

• Azure Cognitive Search
• Try Azure Cognitive Search
• BA Insight Search for Workplace Powered by Azure Cognitive Services
• BA Insight Search for Workplace powered by Microsoft Azure Cognitive Services Immediately Available — BA Insight Pressroom

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• (02:17) - Why ACS?

Chris Smith is the internal entrepreneur at a major New York-based law firm. He works with the firm's lawyers to identify opportunities, shape creative solutions. His specialty is making knowledge management work, and he's with us today to reflect on Knowledge Management challenges through the lens of our current global context: COVID-19.

Links & Notes

• Connect with Chris Smith on LinkedIn

• (00:00) - Welcome to Shared Insights

Daniel Ranta has spent the last five years responsible for a massive knowledge management implementation at General Electric integrating hundreds of communities, unifying search, and delivering expertise connectivity that enabled transformative new capabilities across the organization. He joins us today to share his experience in building knowledge management systems and architecting knowledge networks that work, and some guidance if you find your efforts are coming up short.

Links & Notes

• Connect with Daniel Ranta on LinkedIn

• (00:00) - Welcome to Shared Insights

BA Insight founder and head of development Tony Malandain joins us today to share his experience at Microsoft Ignite 2019. The continued investment in Microsoft Search is paying off with announcements from the company in AI, Modern Search UI, and more. But the keystone for us is around Microsoft Graph and connectors paving the way for a new wave of integration through the BA Insight ConnectivityHub, currently in preview. This week on the show, Tony gives us our own preview and a set of resources to help you make sense of the changes ahead.

Links & Notes

• About Tony Malandain
• Tony Malandain on LinkedIn
• BA Insight Announces Preview of ConnectivityHub and 70+ Connectors for Microsoft Search
• Watch the Connectors Announcement from the Keynote
• SRCH40 - Connect Your World of Information to Microsoft 365 and Microsoft Search: A Sneak Peek at Microsoft Graph Connectors
• SRCH10 - What's New and Next for Microsoft Search
• SRCH50 - What's New and Next for Microsoft Search Customization and Development
• Introducing new knowledge services with Project Cortex
• Call to Action! Request Your Connectors

Sanjaya Paudel offers an introduction into the kinds of benefits that come with integrating artificial intelligence and machine learning into your enterprise search solutions.

Investment in artificial intelligence and machine learning can yield quick benefits for your users. Today, BA Insight Solutions Consultant Sanjaya Paudel offers an introduction and a few examples the demonstrate the power of AI in applications such as document summarization, expertise location, super-accurate image and video search by content, and more.

ServiceNow has become ubiquitous across enterprise computing in a wave of organizations digitizing their most important workflows. But these workflows exist in the present. This week on the show, BA Insight CTO Sean Coleman joins us to describe how AI-driven enterprise search can augment these workflows and bring greater efficiency, satisfaction, and service to your users and stakeholders.

Links & Notes

Artifacts and dreams of our science fiction childhood are coming to pass at a greater rate than ever before. Even the elusive flying car seems to be getting some traction. But what about the tools and technologies that hover around us that help us get our work done every day? Our phones have replaced hundreds of individual products in our lives and yet we see this as obvious today.

This week on the show author, speaker, and futurist Sid Probstein joins us to talk about the perils of prediction in technology, and the delights that come at the end of the trending rainbow.

About Sid Probstein

Product and technology leader with entrepreneurial background in startups, enterprise software, cloud, messaging & collaboration systems, search engines, natural language processing, big data, machine learning, AI, remote & distributed product development, etc. Python and recent c# hacker. Social media and live music fan. Author, speaker and futurist.

Links & Notes

How do you capture a viable return on your search investment? BA Insight CEO Massood Zarrabian joins us today to help you develop a business case to do just that with an emphasis on Return on Value (ROV).

His latest white paper, Internal Search: Developing a Business Case, presents his perspective on the landscape of investment in internal search  including the challenges of measuring ROI and the inaccuracy of the methods used historically.  He shares how organizations have found Return on Value (ROV) a better measure to capture the return on their search investment, focusing on the return that comes from having more engaged employees.

We invite you to contact Massood directly via email at [email protected] to request your own copy of the white paper and start a conversation.