Shared Insights: The Podcast from Upland BA Insight

Knowledge Management in Crisis Response with Chris Smith

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Chris Smith is the internal entrepreneur at a major New York-based law firm. He works with the firm's lawyers to identify opportunities, shape creative solutions. His specialty is making knowledge management work, and he's with us today to reflect on Knowledge Management challenges through the lens of our current global context: COVID-19.

Links & Notes

  • Connect with Chris Smith on LinkedIn
  • (00:00) - Welcome to Shared Insights
  • (00:16) - Introducing Chris Smith
  • (01:00) - Recognizing things are changing in the world
  • (05:08) - Building Resilience
  • (09:16) - "Prepare to not be there"
  • (13:56) - Generational readiness
  • (18:55) - Physical changes
  • (21:19) - Lessons learned for future architecture
  • (23:25) - Surprises
    • ...more
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