There’s a lot to learn from building a last-mile operation from scratch at one of the UK's largest grocers.

Chris Conway, SVP and GM of enterprise at Bringg, founded Co-op's online food business and scaled it to 86% of the UK population.

In this episode, he joins hosts Guy Bloch and Raquel Zanoni to share what two decades of building delivery operations actually reveals: why doorstep failures trace back to upstream system gaps, how to structure a business case that earns organizational buy-in, when to use own fleet versus third-party carriers, and why retailers who treat delivery as a cost center are falling further behind than they realize.

— Get additional last-mile insight on the Bringg resource page

— Follow Bringg on LinkedIn