Bringg Field CTO Ryan Leigh joins host Raquel Zanoni to unpack findings from Bringg's 2026 Delivery Experience Study. The data reveals that "power shoppers," consumers ordering 11+ times a month, generate outsized revenue but are twice as likely to leave after a single bad delivery.

The conversation covers why speed isn't the advantage it used to be, how "profitable delivery" usually just means cheaper delivery, and why the cost of delivery and the price of delivery are two different levers smart retailers decouple. It also digs into the persistent disconnect between the teams making delivery promises and the teams fulfilling them.

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Guy and Raquel sit down with Shweta Bhatia, a retail technology executive and transformation leader with more than two decades of experience across Advance Auto Parts, Walmart International, Dollar General, and Kohl's, to explore why disconnected systems remain one of the biggest barriers to last-mile performance.

The conversation digs into how fragmentation quietly increases cost to serve, which KPI collapses first when systems stop communicating, and why full consolidation is rarely the answer. Shweta shares hard-earned lessons on evaluating new technology investments, navigating the build-versus-buy decision, and why people, not platforms, determine whether a transformation succeeds or stalls.

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In this episode, Guy and Raquel sit down with Ali Kamil, Expert Associate Partner at McKinsey, to unpack why the last mile has become the defining battleground for retailers and logistics providers.

The conversation explores how rising consumer expectations, the rapid acceleration of eCommerce, and the growing complexity of delivery networks are reshaping what operational excellence looks like. Ali shares insights on which KPIs truly drive performance, how technology can unlock efficiency, and why leaders must rethink both mindset and measurement to stay competitive over the next decade.

— Get additional last-mile insight on the Bringg resource page

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In the season opener of Deliver: The Last-Mile Performance, Bringg CEO Guy Bloch and Sales Engineering Lead Raquel Zanoni introduce the podcast and explain why last-mile performance deserves a deeper, more practical conversation. They break down what the “last mile” really means today, why so many organizations struggle to measure and improve it, and what listeners can expect from the season ahead.

This episode sets the foundation for a series of candid conversations with retail, logistics, and technology leaders on how to drive reliable, cost-effective delivery at scale — and why getting the last mile right has never mattered more.