In this episode, Guy and Raquel sit down with Ali Kamil, Expert Associate Partner at McKinsey, to unpack why the last mile has become the defining battleground for retailers and logistics providers.

The conversation explores how rising consumer expectations, the rapid acceleration of eCommerce, and the growing complexity of delivery networks are reshaping what operational excellence looks like. Ali shares insights on which KPIs truly drive performance, how technology can unlock efficiency, and why leaders must rethink both mindset and measurement to stay competitive over the next decade.

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