In this episode of A Point for That, we’re breaking down exactly how to create lasting patient loyalty… without relying on punch cards, freebies, or never-ending discount offers. Dr. Jes shares the four pillars of loyalty that work in her clinic, including how to communicate clearly, build relational connection, plan for long-term care, and train your team to support consistency.

You’ll learn how to create a culture where patients naturally want to return, even after their main treatment plan is done and how to make that transition into maintenance seamless and expected.

If you’re tired of “bribing” patients to stick around, and ready to build something more sustainable, this episode will show you exactly how to do it - and why it works.

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