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Zack Oates sits down with Brianne Harvey, founder and CEO of Break Bread Consulting, to talk about tech that lifts hospitality without getting in the way. Brianne shares how to “bolt on” experts for system launches, train your team to own it, and use simple tools to create memorable moments.

Zack and Brianne discuss:

•  Reservation notes that make guests feel known
•  When to bring in a fractional implementation team
•  Authenticity over automation in guest experience
•  Answering every call with call-to-text or routing
•  Small surprises that drive repeat orders

Thanks, Brianne!

Links:
https://www.linkedin.com/in/briannemharvey/
https://www.breakbreadconsulting.com/
https://www.linkedin.com/company/break-bread-consulting/about/