In this episode, Eric and Michael get into the stuff most business owners know is broken but keep ignoring: missed calls, weak follow-up, messy systems, sales that feel too much like pitching and not enough like educating, and the leadership decisions that shape where a company actually goes. They also hit on sports, family, public speaking, and Michael’s “play the next down” mindset — because business, like football, doesn’t give a damn about your last mistake. You still have to line up and execute the next play.