How can online retailers create trust and increase brand loyalty? View the full video interview here.

Ken Muir is the Chief Executive Officer at Buku Ship – a SaaS company that specializes in eCommerce shipping CX.

Over his 25+ years of experience in the software industry, Ken has held positions as a Software Engineer (where he holds 3 US patents), various engineering leadership roles, Chief of Staff to the CEO and Chief Technology Officer of a $1B public company. Ken was the CEO of privately held GWAVA Inc. based in Montreal, Canada which he led to a high-multiple acquisition by Micro Focus in 2016. He was the General Manager of Micro Focus’ AI & Analytics business unit based in Cambridge UK and was the Worldwide Sales VP role for their archiving, eDiscovery and compliance business unit.