In this dojo.live episode, hospitality experts Scott Pusillo, Josh Graham, and Shridhar Padmanabhan help hospitality organizations adapt for the future with the latest solutions, actionable advice, and inspirational stories from The Hospitality Show 2024, discussing:

VP & Head of Sales & Account Management – North America @ Sabre Corporation

Personal LinkedIn: https://www.linkedin.com/in/scottpusillo/
Company LinkedIn: www.linkedin.com/showcase/sabre-hospitality/
Company URL: www.sabrehospitality.com/

Scott Pusillo, CRME, spent more than 18 years in the hospitality industry, including senior leadership roles in revenue management, distribution, and sales with leading global hotel brands. Scott currently leads the North America sales & account management teams at Sabre Hospitality. He lends his industry experience to help deliver the next generation of hospitality technology solutions to a hotelier community excited to step into the next decade of revenue and distribution.

Head of Market Development, North America @ Cloubeds

Personal LinkedIn: https://www.linkedin.com/in/grahamjosh/
Company LinkedIn: https://www.linkedin.com/company/cloudbeds/
Company URL: https://www.cloudbeds.com/

After taking a gamble on a hotel job (literally, it was at a casino), Josh Graham spent 10 years in hotel operations at branded and independent hotels in Washington, DC, before transitioning to hospitality technology at TravelClick. Over 13 years, he held a number of senior sales, marketing, and go-to-market roles, working with CRS, Business Intelligence, and e-commerce/digital marketing. In his final role, he served as Regional VP for their guest management/CRM product.

Following TravelClick’s acquisition by Amadeus in 2018, Josh joined Revenue Analytics in 2020 to help launch their RMS solution, N2Pricing. After roles at Salesforce in their Travel and Hospitality unit, and FLYR for Hospitality, Josh found his home at Cloudbeds. As Head of Market Development for North America, he drives market awareness and introduces Cloudbeds to new hotelier segments.

When not on the road, Josh lives in the DC suburbs and clings to the notion that he is still punk AF while always having antacids and ibuprofen handy to offset spicy food and working out. He enjoys live music and attempts to stay relevant by taking his kids to concerts, despite occasionally questionable musical choices.

SME in Travel @ Encora Inc. [LinkedIn]

Shridhar is known for his empathetic approach and close partnerships with clients and stakeholders, effectively solving complex problems at scale. His strong background in sales and business development within the Travel & Hospitality sector enables him to drive innovation and achieve strategic outcomes. This extensive experience also makes him an excellent co-host, capable of asking solid questions and fostering engaging discussions.

Scott PusilloJosh GrahamShridhar Padmanabhan

Callum McPherson reveals how AI is ushering in the next generation of hotel guidebooks, providing tailored and localized experiences.

Callum is the founder and CEO of Obvlo, an AI platform used by hotel and travel brands like Virgin Hotels to produce, maintain and personalize local area content for any destination on Earth.

An avid traveller, following university Callum spent 4 months driving overland from Scotland to South Africa before crewing a yacht across the Atlantic. This passion took him into hotels, initially working as the night manager for what was at the time the 3rd highest-rated luxury hotel on TripAdvisor in Europe.

The last decade has seen Callum following another passion into the technology world, first in fintech using bank data for credit risk and identity and now applying data to personalisation and travel. Travel is one of the last major sectors of the economy to be disrupted by data in the way that finance and banking has been.

With the rising desire for authentic cultural experiences, how is technology evolving to enrich both travel and artisan livelihoods?

Rana Saad is an entrepreneur and innovator connecting cultures through technology. Rana Saad is the founder of Tuzmo – a startup that helps travelers and tourists find authentic, local artisans. He is a former Presidential Innovation Fellow at the White House. Prior to that, in his role as the North America Digital Innovation Lead at Accenture, he helped some of the largest corporations and organizations innovate like startups and at startup speed.

Previously he founded a global technology services company spanning four countries, that exited with a listing on the Copenhagen Stock Exchange. He advises many early stage companies and has built digital innovation labs and programs at multiple organizations.

How Bodhi has pioneered a new business category that manages all aspects of technology in common areas, guest rooms, and residences.

From automation to instant booking - what tools are transforming the group travel experience for suppliers?

Now that the guest is here, are hotels ready to deliver an exceptional stay?

How can automation, forecasting, and AI revolutionize your property’s efficiency, from budgeting to guest loyalty?

Why does detailed accounting matter for hotels, and how can innovative hotel accounting software benefit your business?

Jon Harden joined M3 in 2017 and has 29 years of experience in the software and services industry. Jon’s background in technology sales includes banking and finance, custom software development, and hospitality technology. In his current role, Jon is the Sales Manager of the M3 CoreSelect™ sales team and covers the Mid-U.S. as a sales territory.

Jon promotes CoreSelect™, M3’s latest accounting software, specifically designed for customers with smaller portfolios seeking a customized and elevated accounting solution. Jon takes pride in his emphasis on proactive customer growth and satisfaction, embodying M3’s commitment to delivering tailored solutions.

How can hotels create personalized guest experiences from the moment of inspiration to pre-arrival?

How is climate change reshaping the travel industry and what does it mean for the future of global tourism?