Should customer success teams carry a revenue number? According to Ziv Peled, the answer to this question is a resounding 'no'.

Ziv believes that CSMs should be measured on the amount of value they drive for customers. In this conversation, Ziv explains why an obsessive focus on driving value is the best way to build a land and expand strategy.

Zach Weinberg co-founded and sold two companies for a total of ~$2Bn by the age of 32. Today, he spends most of his time investing and opening bars in Brooklyn. Zach explains why customer development is critical, how to run a 2-sided marketplace, and when it makes sense for a startup to buy another company.