AI is everywhere in retail. But is it actually moving the needle?

In the first episode of Built for Billions (A podcast by Flipkart Commerce Cloud), Shrikant and Sunil Jagadeesh break down the difference between AI that looks good on a slide and AI that shows up in the P&L. From rule-based pricing to siloed systems, they unpack why most retail AI stays at the surface and what it takes to embed intelligence where it actually matters.

What we cover:

00:00 – Introduction

02:56 – Why AI adoption isn't the same as AI impact

04:24 – Surface AI vs. Transformative AI

07:04 – What happens when intelligence connects across systems

10:48 – The real bottlenecks: architecture, data, and process

14:24 – What operational AI looks like inside a retailer's stack

21:08 – Modernizing without ripping and replacing

24:20 – Who moves the needle in three years

About the guest: Sunil Jadadeesh is the Head of Engineering at Flipkart Commerce Cloud. With nearly 20 years of experience, Sunil leads the engineering and technology strategy at FCC, focused on building the systems where AI meets economic decision-making.

His work spans commerce infrastructure, search intelligence, and pricing systems, with a focus on embedding intelligence into the layers that directly impact revenue, margins, and operational efficiency at scale.

Sunil's LinkedIn

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LinkedIn | YouTube | FCC Website

Built for Billions is a podcast by Flipkart Commerce Cloud.

One conversation a month with the engineers, architects, and product leaders behind the technology that powers India's largest marketplace.

This season we go inside the operating layer of retail at scale: where AI actually hits the PnL, why marketplace complexity shows up at scale and not at launch, and what breaks in pricing and promotions when every channel has to agree.

Episode 1 dropping soon. Subscribe so you don't miss it.

Learn more about Flipkart Commerce Cloud: https://www.flipkartcommercecloud.com/

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