Ending Season 2 on Client Experience with Alyssa Conrad from Pearl & Dot. Alyssa had amazing tips and insight to owning a business dedicated to client experience. We walked through her business and how they practice on boarding to off boarding and we also discussed the struggles of hiring + trusting others with your business (your baby).

Instead of chatting about how the ideal client experience plays out. I wanted to chat to you about what happens when it goes south?

Welcome to Season Two! This season we have been diving into client experience and in todays episode we talk about the Off-Boarding portion of the experience.

Welcome to Season Two! This season we are diving into client experience. From how you leave your client feeling, the extra steps you take to add value and the process from start to finish, we are going through it all!

In episode three we are chatting about the working experience, a lengthy amount of time for wedding professionals like myself.

Welcome to Season Two! This season we are diving into client experience. From how you leave your client feeling, the extra steps you take to add value and the process from start to finish, we are going through it all!

In episode two we are chatting about the onboarding process. This is how we go from inquiry to a booked client. I dive into 5 simple steps to make this onboarding of clients EASY, automated and clear to your clients.

Welcome to Season Two! This season we are diving into client experience. From how you leave your client feeling, the extra steps you take to add value and the process from start to finish, we are going through it all!

In episode one, I discuss my own personal experiences as a business owner, working for another company and hiring a business. I discuss how those very experiences shaped my own client experience. We also dive into the pre client experience. The experience you provide by making impressions on your social platforms.

Episode Four of Built in a Season answers your questions. Questions I can’t and shouldn’t answer, so we’ve brought in a Calgary favourite. Joanna Sheth is a CPA and a small business owner of her own accounting firm, Account Well Co.

Talking to Joanna was easy, she is SO knowledgeable and has a natural way of providing explanations for all your burning tax questions.

From chatting about when you need to start claiming that side hustle income, to the topic of auditing. We cover all your questions and I learn A LOT! Knowledge is power and how you use this knowledge is entirely up to you.

In a matter of 10 minutes I had 8 grand worth of equipment stolen from me. The good news, I was insured. The bad news? I wasn’t insured for all I thought (assumed) I was.

Episode 3 of Built in a Season tells my own personal experience, my own personal mistakes in hopes of you never making the same mistakes as me. Seriously. Learn from me, do your research.

If you couldn’t survive a loss of business, a flood, fire, or theft, you need to get insurance… like yesterday.

In this episode I detail the time I had my gear stolen while at an engagement session and the aftermath. The process of getting money/or lack of money back from insurance.

I also detail two game changers when it comes to contracts. The mistakes I was making in two areas, as well as how I changed them to serve my business better.

In this episode I’m hoping to jog your memory on all the potential expenses you may have forgotten to include in your tax filing. I’ve also created a free resource for you to download and go through before making those numbers official on your file.

In this episode we get honest with ourselves. The hobby we’ve been earning money from has moved into the category of being a business. You need to start thinking about setting your BUSINESS up for success.

We chat about the steps you need to take, as well as some of the options you have when setting up your business.