By Megan Huber
4.8
2323 ratings
The podcast currently has 214 episodes available.
Are you ready to uplevel to $500k?
In this episode, we delve into a strategic pathway designed to elevate your business to 500K and beyond. I explore common frustrations that many online coaches and experts face, such as slower-than-anticipated growth, inconsistent profits, and unexpected issues with clients or team members. These challenges are universal, irrespective of the revenue level your business currently operates at. Whether you bring in 100K or 45 million a year, the underlying principles of business management remain the same. The complexities of making significant decisions and executing them can feel overwhelming, but I offer a solution that is both practical and attainable.
The episode also addresses the stark reality of the coaching industry—only a small percentage of coaches break the 100K mark each year. I aim to inspire you to join the ranks of those achieving consistent growth by positioning yourself as a true leader in your field. The journey is about developing clarity on your business model and understanding the components that contribute to sustainable success. I discuss foundational elements such as identifying your perfect fit client, the significance of knowing your unique sweet spot, and crafting congruent offers that resonate with your audience.
Stay tuned for part 2 where I'll give you more insights as I continue to uncover the pivotal components necessary for your success.
HIGHLIGHTS:
8:03 Recognizing the Need for Change
12:36 Embracing True Leadership
17:21 Components of Success
27:10 Defining the Sweet Spot
29:41 Creating Congruent Offers
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Did you know clients decide to stay in or exit a program within the first 0 - 90 days of starting? That’s right!
Clients aren’t waiting until the program is over or the contract is up…they are making their minds up during the onboarding process.
In this episode, I discuss building a legacy business as a high-performing female entrepreneur while balancing family responsibilities. I highlight the importance of the first 90 days in client engagement for retention in coaching programs and share effective onboarding strategies to ensure clients feel valued and connected.
We examine key factors influencing client loyalty and common onboarding pitfalls while introducing an eight-phase onboarding model that emphasizes personalized communication. I stress the emotional aspects of client retention, advocating for a focus on exceptional client experience as a core business element. Tune in for actionable insights to enhance client commitment and create a lasting, fulfilling business.
HIGHLIGHTS:
4:31 Importance of Onboarding
8:19 Client Feedback Insights
11:08 Common Onboarding Mistakes
15:06 Creating an Onboarding Strategy
21:19 The Eight Phases of Onboarding
31:40 Achieving Early Wins
35:43 Prioritizing Client Experience
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In this episode of Built to Last, we're diving into the soul of you and your business, with Jennifer Urezzio, a master intuitive and creator of Soul Language.
We explore the importance of understanding personal energy and attracting the right clients for business success. The discussion covers how unconscious patterns from early life can influence group dynamics and lead to conflicts, emphasizing the need for leaders to maintain awareness and set clear boundaries.
Jennifer illustrates the significance of aligning with the overarching energy of a group while utilizing the soul languages of clients to enhance cohesion. The episode also addresses the challenges of managing different personality types and offers insights into identifying suitable clients through specific language cues. Jennifer advocates for a conscious approach to leadership, highlighting the impact of energy in fostering effective business relationships and creating a supportive environment for all participants.
HIGHLIGHTS:
4:24 Understanding Soul Language
6:23 The Role of Consciousness in Groups
8:30 Dynamics of Group Membership
15:06 Challenges in Female-Only Groups
19:13 The Importance of Client Dynamics
20:07 Individualizing Client Communication
25:17 Personal Experiences with Client Dynamics
31:39 Navigating Leadership and Client Frustration
CONNECT WITH JENNIFER:
Website
YouTube
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Reinventing your business doesn’t have to mean “burn it all down” and start all over. You can absolutely go through a season of reinvention while flying the plane in the air.
Maybe you’ve been burning both ends of the candle for years and you’re finally tired enough to that you’ll make shifts and changes in how you’re operating inside of the business.
The truth is, in order to remain relevant and go with the flow of “changing times” we’ll all be required to go through periods of reinvention from time to time.
These five must haves will help you navigate your own reinvention process.
(This is a replay episode)
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In this episode, I chat with Adam Urbanski, a seasoned expert in coaching and online education. We delve into his flagship program, Rev Up Your Revenue Intensive (RRI), focusing on client selection and engagement. Adam highlights the program's structure, emphasizing implementation over mere education and introducing a gamified approach to motivate clients.
We discuss the importance of upfront agreements and compassionate renegotiation to foster trust and accountability. Community emerges as a key theme, with many clients returning for the connections made within RRI.
This conversation offers valuable insights into achieving client success and building a supportive environment, making it essential for anyone in the coaching or online education space.
HIGHLIGHTS:
26:33 The Importance of Accountability
55:47 Client Success and Community
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Patrick Francey, a 30-plus-year entrepreneur and co-founder of the Real Estate Investment Network (REIN), shares his extensive experience in real estate coaching and education. With a strong emphasis on empowering individuals to create their financial futures through informed property investments, Patrick’s approach has engaged over 200,000 students throughout his career.
His educational philosophy is grounded in an unbiased perspective on real estate, steering clear of promoting specific real estate projects and focusing instead on the fundamental economic principles that drive property values.
Patrick provides a detailed overview of how REIN operates, articulating its mission to educate and coach individuals on various investment strategies, including buy-and-hold, fix-and-flip, and rent-to-own methodologies.
Unique to REIN is its commitment to not selling real estate; this neutrality allows students to explore options without the influence of vested interests. This unbiased approach fosters a deeper understanding of how to evaluate markets and the economic indicators that signal the best investment opportunities.
Patrick emphasizes the importance of encouraging students to look beyond their immediate geographical markets, urging them to analyze economic fundamentals and make informed decisions about where to invest.
CONNECT WITH PATRICK:
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Jasmine Womack returns to the show to discuss her expertise in client success, emphasizing the importance of supporting clients in achieving their goals, resulting in increased retention, renewals, and referrals. With a solid educational background in teaching and curriculum development, Jasmine has transitioned from being a middle school language arts teacher to the CEO and founder of the Impact Group. Here, she helps leaders transform their knowledge into best-selling books and lucrative coaching programs.
Jasmine shares insights on how she leverages her teaching background to create impactful coaching programs and the challenges of scaling coaching programs while ensuring personalized client support.
She shares how her continuous adaption and enhancement of program elements have been instrumental in bolstering client retention and satisfaction. By emphasizing the importance of systematic improvement and client-centered support, she offers valuable insights for other coaches and educators seeking to create impactful and scalable programs.
HIGHLIGHTS:
17:28 Client Responsibility and Engagement
32:43 Program Enhancements and Client Progress
CONNECT WITH JASMINE:
Published and Paid Website
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In this episode, Kim, the "Communication Queen," returns to discuss her foray into the podcasting industry and the integral role that storytelling plays in connecting people and transforming lives. Kim shares her journey of balancing business and personal life, having recently had another child while also launching a podcast booking agency. This interplay between parenting and business serves as a metaphor for how she navigates her professional endeavors, paralleling the challenges and joys faced by entrepreneurs everywhere.
The conversation delves deeply into Kim's podcasting business, which emerged from a need to adapt her lead generation strategies due to the pandemic and its associated restrictions. She recounts how her previous experience on podcasts had led to significant coaching contracts and inspired her to embrace podcast guesting as a viable avenue for client acquisition. After reaching out to numerous podcasts and seeing substantial returns on investment, Kim decided to expand her services beyond one-on-one coaching to help others achieve similar success. This evolution reflects her broader mission to enable others to share their stories, create connections, and drive transformations.
As the conversation unfolds, Kim discusses the evolution of her coaching business, which initially boasted multiple programs. After a tumultuous phase of personal loss and transitional life events, she streamlined her offerings to focus on one-on-one coaching and future retreats, emphasizing quality over quantity. This shift was accompanied by significant introspection, leading Kim to prioritize what genuinely brings her joy—coaching and facilitating authentic connections through storytelling.
If you're looking to learn about guest podcasting or want to be on the list for Kim's book, Make Every Podcast Want You, visit her website.
HIGHLIGHTS:
15:17 Transitioning to Podcasting
20:28 Building the Agency Model
34:51 Future of the Agency
CONNECT WITH KIMBERLY:
Website
YouTube
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Stuart Morris, a serial entrepreneur with experience in various industries, shares insights in a conversation about client success principles applicable across industries. With businesses in hospitality, training, and aviation, Stuart's deliberate focus on customer experience stands out. He emphasizes the cost-effectiveness of retaining clients over acquiring new ones and the power of referrals in driving business growth.
Stuart's intentional approach to client experience includes personalized interactions, attention to detail, and creating a sense of belonging for clients. He stresses the significance of building lasting relationships with clients for long-term business success. Stuart's dedication to exceeding customer expectations is evident in the way he ensures seamless experiences for clients from booking to their stay.
Moreover, Stuart delves into the importance of team training and empowerment in maintaining a client-centric company culture. By hiring the right people, setting clear expectations, and trusting his team to deliver exceptional service, Stuart focuses on strategic decision-making and visionary planning for his businesses' success. Stuart also highlights the need for continual team training and evaluation to ensure ongoing client satisfaction.
In discussing the value of a comprehensive client retention strategy, Stuart emphasizes the need for intentional planning and execution in driving client referrals and renewals. By actively engaging clients, providing exceptional experiences, and offering incentives for referrals, Stuart showcases the effectiveness of a well-thought-out retention plan in fostering customer loyalty and business growth.
HIGHTLIGHTS:
3:14 Philosophy of Client Experience
7:28 Approaching Rebooking Conversations
10:29 Value of Client-Centric Approach
13:43 Collaborating with Event Hosts
20:16 Cost of Neglecting Client-Centricity
24:36 Strategy for Referrals and Retention
28:53 Delegating Control and Leadership
Register for the CLIENT SUCCESS SUMMIT in October 2024
CONNECT WITH STUART:
High Trenhouse website
X
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The CEO of Vast Solutions Group, Kenner French, talks about the importance of focusing on customer service and leveraging referrals. He shares insights on automating the referral process, incentivizing referrals through gamification, and ensuring every team member is involved in bringing in new clients.
Kenner highlights the significance of personalized client experiences and outlines plans to invest in community building and tailored services for clients. He emphasizes the value of keeping existing clients satisfied and the positive impact it can have on business growth. The conversation underscores the role of client-centric approaches in driving company success and the benefits of prioritizing customer service over traditional marketing strategies.
Register for the Client Success Summit NOW!
HIGHLIGHTS:
6:33 Balancing AI and Human Interaction
9:41 Systematizing Referrals
12:37 Building a Community
19:28 Psychology of Marketing and Client Success
30:25 Mindset on Asking for Referrals
CONNECT WITH KENNER:
Vast Solutions Group website
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The podcast currently has 214 episodes available.