April 08, 2025

Burnout to Breakthrough: When It’s Time to Hire a COO

1 hour 10 minutes

In this episode of the KiDDS Biz Podcast, hosts Ashley and Davin dive into their personal journeys in orthodontics and explore the evolution of business models within the field. They focus on the pivotal role of a Chief Operating Officer (COO) in managing practice operations and driving sustainable growth.

Drawing from real-world experience, they discuss the challenges of balancing business expansion with personal life, the power of delegation, and how bringing on a COO can create peace of mind while freeing up time to focus on patient care and long-term vision.

The conversation also covers:

The differences between a COO and an office manager

How to set a clear plan and expectations for the COO role

Strategies for determining fair compensation

The importance of team culture, trust, and communication in leadership

Whether you're an orthodontist, a practice owner, or someone considering expanding your leadership team, this episode offers valuable insights into how strong operational leadership can elevate your business.

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Dr. Ashley Instagram: https://www.instagram.com/socopdo/

WildSmiles Braces: https://www.wildsmilesbraces.com/doctors/

WildSmiles Instagram: https://www.instagram.com/wildsmilesbraces/

Chapters

00:00 Introduction to the Kids' Biz Podcast

02:38 The Journey of Alex Virga

06:47 The Concept of a COO in Orthodontics

11:43 Growth and Challenges in Business

19:22 The Importance of Delegation and Trust

23:15 Finding the Right COO

30:24 Expectations and Evolution of the COO Role

32:09 The Role of a COO in Business Operations

40:18 Building a Strong Relationship with Your COO

46:53 The Importance of Humility in Leadership

50:12 Understanding the Difference: Office Manager vs. COO

53:57 Compensation Structures for a COO

orthodontics, pediatric dentistry, COO, business growth, delegation, practice management, entrepreneurship, leadership, patient care, industry trends, COO, business operations, leadership, office manager, compensation, team building, strategic planning, patient experience, SOPs, business growth

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