Business Continuity Today

Over the last two weeks, there have been two shooting events that impacted a large venue. One was at Knott's Berry Farm, an amusement park located in Orange County California, and a shooting outside of the Washington Nationals Stadium in Washington DC.  Both events did not directly involve the venue, however, miss information, lack of communications, and general confusion inside the venue occurred. Today, we are going to discuss how to why it is critical to have a communications plan, and why you need to utilize a mass messaging system.

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Video References:
Fox News. (2021, July 9). Chaotic scene unfolds between parkgoers at Knott's Berry Farm | Full documentary [Video]. YouTube. https://youtu.be/jNin913e6FM
LA Times. (2021, July 17). Raw video: Gunfire outside Nationals Park in D.C. | Full documentary [Video]. YouTube. https://youtu.be/-EY0qhCtTDc

COVID-19 pandemic has changed the way we work, we need to be strategic, we need to be efficient and as organized as possible, and learning as possible. COVID-19 has taught us the challenges of planning under uncertainty. We learned to deal with the constantly changing guidance from the Department of Health and the Centers for Disease Control, we no longer have a  final plan, because it's constantly changing to keep pace with the newest guidance and regulations from every level of government. The pandemic has shifted all of us into uncomfortable and unknown positions.  We are taking on roles that were not initially expected. We have learned new ways to coordinate.  The Pandemic is shedding a lot of really stark light on who has power and whom we prioritize.

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Tens of millions of people globally are experiencing a seismic shift in work. Many have been forced into their homes and asked to not only make do, but maintain or increase their productivity. For many, this is their first extended experience with work-from-home. Globally, the narrative has neglected nuance, referencing the phenomenon as a global "remote work experiment." It is neither remote work nor an experiment. 

Particularly for leaders who survey their workforce to understand their perspective on remote work, be intentional about highlighting this realityTechnology can also help when it comes to emergency preparedness by enabling employees to connect to the internet, access important files and documents, and maintain a clear line of communication. Remote work during an emergency or disaster will indeed be much different than remote work during normal times — there may be additional challenges and stressors that require different solutions than normal. In the aftermath of a disaster, it’s important to be flexible, understanding, and take your employees’ needs into account.

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One of the most common complaints that I have heard over the years from emergency and business continuity managers is they cannot get their executives to participate in emergency drills and exercises. We hear lip service all the time from City Managers, CEOs, and Presidents of Higher Education Institutions on how Emergency Management and safety are important to them...Until they do not lead from the top and show up for the training. It is hard for EM and BC managers to get the buy-in from the midlevel managers if the top does not participate.  To make matters worse, when a crisis does happen, and the C-Suite shows up, they want to be in charge. In addition, they make bad decisions, they do not understand the emergency plan and they become ineffective.  Then, they blame the emergency managers, and the system did not work. 

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Like many people, I've sorely missed going to sporting events last year there were games, however, cardboard cutouts (that were kind of strange) and piped-in crowd noises were the norms in light of the world's COVID-19 pandemic.  And also like many —while I understand the need for and support precautions to protect ourselves and others from the virus and mitigate its spread, I've been longing to enjoy the electric feel of a live sporting event.

For Father's Day Weekend, I attended two baseball games with my son,  Was it too soon, or just in time?

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What is the difference between chaos and a plan? Having a plan is the difference between world-shaking impact and dreaded obscurity. Teams that achieve great things share one key habit–they are committed to clarity. Clarity is their hidden, often unspoken advantage.

With clarity, teams and individuals know exactly what they’re doing, why they’re doing it, and who’s responsible. Those without it spin in circles, waste time, and lose steam

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We must have the courage to bring our true selves to our interactions. Sometimes, that means being a less-rehearsed, less-polished version of ourselves. Being more transparent and vulnerable in this crucial way helps us to earn trust; we become more relatable by allowing stakeholders to really see us and connect with us.

As we strive to be better leaders, we must learn to evolve to be our best selves. Leadership is an art and with any art it is practice that makes us better. What worked today may not work tomorrow and what is effective with one person may not have any impact on another.

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It is critical to integrate supply chain resilience into your business continuity plan. Supply chain dependency is a critical issue for retail and manufacturing. With just in-time supply, do you have the right connections to ensure that your company can still run its daily business?

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We often think of courage in its most valorous incarnations — on the battlefield, in the grips of war, when the stakes are unspeakably high. Matters of life and death require boundless courage and we are forever joined in our awe and gratitude towards those that gave us their life to preserve our liberty.

Their heroism inspires us to give valor and bravery a closer look. We honor their contribution by reflecting on what courage means for all of us in the less grave matters of life, work, and leadership.

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While we are currently facing unprecedented levels of chaos in business, chaos itself is not a new phenomenon. In fact, chaos is inherent in running a business. That's because running a team comes with complex dynamics driven by a multitude of stressors, goals and personalities. Add to this the personality, challenge, and triggers of the leaders making the big decisions, and you have created the perfect environment for chaos to flourish. To better understand how to think about chaos and eventually manage it, it's very important to think about chaos in business at an microscopic level. That means understanding where it comes from and those categories as both distinct and interconnected things.

The Business Continuity Show
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