Tatiana O’Hara is a Team Operations Coach that helps successful, yet overwhelmed online business owners create the structure needed for their team & daily operations, so they can focus on scaling sustainability. She’s helped dozens of leaders optimize their team and learn essential leadership skills that have yielded in hundreds of thousands of dollars in sales growth. She’s helped many marketing agencies & VA agencies gain the structure needed to grow at exponential rates. She has also worked with business owners starting a team for the first time. Through her signature coaching program, Becoming The CEO, Tatiana O’Hara takes her clients from stressed, overwhelmed, and stuck at a plateau, to working less hours and sitting confidently in their role as the CEO of a company that scales. In just 90 days, her clients are seeing reductions in their work week as much as 20 hours! They have also been able to take on more clients, and increase monthly revenue. When she’s not changing the lives of her clients, you can find her cheffing it up in the kitchen, watching Netflix, or going on walks with her boyfriend and Standard Poodle pup, Pluto. In this episode Tatiana explains what a KPI is, how to create them for your team, how to handle team members who aren't hitting the KPIs and all her wisdom around hiring and team management! This is such a good episode. Website: www.becomingtheceo.co Instagram @_tatianaohara free training they can grab www.becomingtheceo.co/freetraining Delegation task matrix https://www.becomingtheceo.co/matrix Want to transition to a profit focused schedule without long nights, unnecessary task switching and never ending to do lists? head to www.withhannahmurphy.com/free for a free training ->