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Is the customer always right? Take a deep dive into the world of hospitality and customer service with co-founder of the Hospitality Leadership Academy, Alec Dalton. Listen to him speak to how COVID affected the hotel business, his time working with the Disney organization, and his tips on how to create great customer experiences by building relationships between the customer and the brand.
This special edition episode of Business Edge contains some of the highlights from Alpha Kappa Psi Professional Business Fraternity's Presidents Academy and Fraternity Advisors Conference. Some of these topics the speakers covered were self awareness, foresight and persuasion, alignment and execution, and managing conflict.
You’ve probably heard of the Great resignation, but what does it mean? Co-hosts Chrissy and Nicole talk with Alpha Kappa Psi CEO Steve Hartman about its impact on industries and consulting work, as well as questions surrounding changing career paths.
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