Welcome to another episode of the Business Insider Secrets podcast! In this exciting episode, we dive deep into the often-overlooked topic of customer retention with our guest, Damien Baudhuin, an M&A business scale-up specialist in the sports sector.Join us as we explore:The importance of retentionCommon pitfalls businesses face when focusing solely on customer acquisitionStrategies to build a strong community and enhance customer experienceThe role of data in understanding customer behavior and improving retention ratesCreative ideas for onboarding new members and keeping them engagedHow to leverage automation and AI to streamline processes and enhance communicationDamien shares real-life examples and actionable insights that can transform your approach to customer retention, making it a key focus for your business. Whether you're in the sports industry or any other sector, this episode is packed with valuable information to help you retain customers and build a thriving community.Chapters:00:00:06 Introduction to the Podcast and Guest00:00:44 Understanding Retention in Business00:01:37 Importance of Retention Over Acquisition00:02:31 The Cost of Chasing New Customers00:03:35 Common Mistakes in Retention Strategies00:05:58 Case Study: A Gym's Retention Issues00:08:16 Why Businesses Overlook Retention00:10:28 Successful Companies with Strong Retention00:12:29 Linking Community, Value, and Retention00:13:50 Damien's Background and Journey00:15:14 Transition from Engineering to Coaching00:16:56 Coaching Experience and Specialization00:18:51 Merging Sports and M&A00:20:30 Typical Clients and Their Challenges00:21:40 Patterns of Success and Failure in Business00:22:36 Steps to Improve Customer Retention00:23:05 Importance of Data in Retention00:24:24 Onboarding New Customers Effectively00:28:25 Community Engagement Strategies00:30:40 Involving Members in Business Decisions00:38:13 The Role of Quality Service in Retention00:40:10 Utilizing Automation and AI in Business00:46:03 The Importance of Delivering High-Quality Service00:47:42 Conclusion and Final Thoughts on RetentionDon't forget to like, subscribe, and hit the notification bell for more insights from industry experts!Join the STEMS Crew today for free: https://linktr.ee/andyghooper#CustomerRetention #BusinessGrowth #SportsIndustry #Podcast #BusinessInsiderSecrets #BusinessPodcast #STEMS #ScaleYourBusiness

In this episode of the Business Insider Secrets podcast, we dive deep into the essential components of a successful sales process. Join Andy as he breaks down the four critical parts of sales: preparation, rapport building, follow-up, and onboarding.Key Highlights:Preparation: Learn how to effectively prepare for a discovery call, ensuring both you and your potential client are ready and engaged.Rapport Building: Discover the RAPPORT process, an acronym that guides you through building relationships, understanding client needs, and presenting solutions.Follow-Up: Understand the importance of following up and how to implement a structured follow-up process to keep potential clients engaged.Onboarding: Explore strategies for onboarding clients in the first 90 days to ensure their success and satisfaction with your service.Whether you're a seasoned sales professional or just starting out, this episode is packed with actionable insights and practical advice to help you confidently scale your business.Don't forget to like, subscribe, and hit the notification bell for more valuable content!Chapters:00:00:06 Introduction to Sales Process00:00:49 Preparation Before the Call00:07:10 Research and Client Understanding00:10:13 Building Rapport00:14:43 Defining the Aim of the Call00:15:43 Probing for Client Needs00:18:36 Presenting Your Solution00:21:06 Handling Objections00:22:35 Reaching Transaction00:24:21 Importance of Follow-Up00:28:21 Onboarding Clients in the First 90 Days00:32:16 Conclusion and Call to ActionListen now and take your sales skills to the next level!Join the STEMS Crew today for free: https://linktr.ee/andyghooper

Welcome to another episode of the Business Insider Secrets podcast! In this episode, we have a fascinating conversation with the director of Executive Heads, Craig Elvin - an ex-military engineer who transitioned into the world of recruitment.Join us as we explore Craig's unique journey from the military to recruitment, discussing the valuable skills he gained along the way, such as discipline and communication. We dive deep into the recruitment industry, addressing the common misconceptions and challenges faced by both candidates and employers.Craig shares insights on the importance of networking, the executive DNA model for recruitment, and how to effectively engage with passive candidates. We also discuss the significance of a strong employer value proposition and the steps necessary to retain top talent in your organization.Whether you're a business owner looking to scale or someone interested in the recruitment process, this episode is packed with actionable advice and valuable insights.Key Topics:Craig's background and military experienceThe transition from military to recruitmentThe importance of networking in job searchingThe executive DNA model: Strategy, Engagement, Assessment, and RetentionCreating a compelling employer value propositionTips for onboarding and retaining talent___Timestamps00:00:07 Introduction to the Podcast and Guest00:02:47 The Importance of Discipline from Military Experience00:03:47 National Service and Its Benefits00:05:09 Thanking Veterans for Their Service00:06:43 The Armed Forces Covenant and Its Impact00:07:59 Employer Perspectives on Hiring Veterans00:08:52 Craig's Transition into Recruitment00:10:10 The Importance of Networking for Job Seekers00:11:41 Who Craig Currently Serves in Recruitment00:12:56 Overview of Executive Recruitment Practices00:14:04 Introduction to the Executive DNA Model00:15:03 Step 1: Strategy in Recruitment00:16:25 Defining Business Goals and Challenges00:18:44 Step 2: Engagement with Candidates00:20:55 The Importance of Attracting Passive Candidates00:22:56 The Role of Video Content in Recruitment00:24:33 Managing Applications and Candidate Experience00:27:53 Creating Raving Fans from Candidates00:29:04 Step 3: Assessment of Candidates00:30:44 The Role of Behavioral Profiling00:32:37 The Importance of Data in Hiring Decisions00:34:45 Aligning Behaviors with Company Culture00:36:29 Step 4: Retaining Talent00:38:10 The Cost of a Bad Hire00:40:07 The Importance of Onboarding and Coaching00:42:50 The Impact of Good Leadership on Retention00:45:18 Summary of the Executive DNA Model00:46:01 Understanding Employee Value Proposition00:47:29 Demonstrating Company Values in RecruitmentDon't forget to like, subscribe, and hit the notification bell for more insightful episodes!Join our Expanders Skool community today on: https://www.skool.com/theexpanders/aboutCraig Elvin Linkedin: https://www.linkedin.com/in/executivesearchrecruitment/#BusinessInsiders #Recruitment #CareerAdvice #Networking #TalentRetention #EmployerValueProposition

Join us for an insightful episode as we welcome Jake Holmes, a software engineer and founder of Move Faster AI, who is revolutionizing the mortgage broker workflow with AI technology. In this episode, we dive deep into the world of artificial intelligence, exploring its potential to transform industries, particularly in the mortgage sector.Jake shares his journey from being a software engineer to creating a platform that aims to streamline the mortgage process, allowing brokers to focus on what they do best—serving their clients. We discuss the importance of understanding AI, its capabilities, and how businesses can effectively implement it to enhance productivity and efficiency.Key topics include:The basics of AI and its applications in businessThe impact of AI on traditional workflows and job rolesJake's unique impact framework for integrating AI into business processesThe future of AI in various industries, including mortgage brokeringEthical considerations surrounding AI and its rapid evolutionWhether you're a business owner looking to leverage AI or simply curious about its implications, this episode is packed with valuable insights and practical advice. Don't miss out on this engaging conversation!Subscribe to our channel for more episodes and insights on business innovation and technology!Follow Jake on LinkedIn and TikTok for more content on AI and implementation strategies.Timestamps:00:00 Introduction00:14 Jake's background and Move Fast at AI01:38 The evolution of AI and its comparison to the industrial revolution03:15 Understanding AI and its applications05:22 The importance of AI in search engine optimization10:14 Change management and employee perspectives on AI12:00 Jake's impact framework overview16:05 Measuring the impact of AI in business20:23 Activating AI in your organization25:02 Building an AI-first culture29:06 Misconceptions about AI39:58 The future of AI in the mortgage industryLike, comment, and share your thoughts on AI and its impact on your business!

Navigating the Phases of Business Growth: Insights from Glenn HayesJoin us in this insightful episode of the Business Insider Secrets podcast as host Andy Hooper interviews Glenn Hayes, Managing Director of Worldwide Logistics Group. With over 20 years of experience in the logistics industry, Glenn shares his incredible journey from apprentice to MD, highlighting the importance of apprenticeships and the skills he gained along the way.In this episode, you'll learn about:Glenn's early aspirations of becoming a fighter pilot and how he found his way into logistics.The significance of apprenticeships in building a successful career.The three P's of business: Process, People, and Phase, and how they contribute to scaling a business.Glenn's insights on recruiting the right people and the importance of attitude and trust in building a strong team.The different phases of business growth and the challenges that come with each stage.The value of having an executive coach and how it can help you navigate the complexities of running a business.Whether you're a budding entrepreneur or an established business owner, this episode is packed with valuable lessons and practical advice to help you grow and succeed. Don't miss out on Glen's wisdom and experience in the world of logistics!00:00:06 Introduction to the Podcast and Guest00:01:00 Glenn's Background and Current Role00:01:53 Glenn's Aspirations as a Child00:02:24 Glenn's Entry into Apprenticeship00:03:13 Overview of the Apprenticeship Program00:04:15 Explanation of Apprenticeships for International Listeners00:05:08 Relevance of Apprenticeship Experience Today00:06:06 The Importance of Apprenticeships in Business00:06:38 Discussion on a Local Island for Sale00:07:10 Glenn's Current Business Operations00:08:09 Role of Managing Director Explained00:08:39 Daily Responsibilities of an MD00:10:17 Introduction to the Three P's: Process, People, Phase00:11:12 Understanding the Process00:13:26 Identifying and Managing Processes00:15:10 The Concept of a Playbook00:18:10 Managing Process Compliance00:20:12 Importance of Accountability Calls00:21:23 The Role of People in Business00:23:22 Recruiting the Right People00:24:38 Keeping Employees Motivated00:26:42 Understanding Different Motivations of Employees00:30:21 Glenn's Involvement in Recruitment00:31:00 Overview of Business Phases00:31:12 Phase One: Startup Phase00:32:06 Phase Two: Growth and Challenges00:33:30 Phase Three: Scaling and Management00:34:54 Phase Four: Working on the Business00:35:16 Educating Oneself Through Business Phases00:37:05 Importance of Recognizing Strengths and Weaknesses00:39:35 The Role of an Executive Coach00:41:12 Benefits of Fresh Perspectives00:44:56 Making Quick Decisions in Business00:47:31 Tips for Navigating Business PhasesSponsored by Expandly: An international management tool that simplifies compliance, logistics, and online sales channels, allowing you to compete on a global scale. Join our STEMS Crew today: https://linktr.ee/andyghooperSubscribe to my channel for more episodes and insights!

From Startups to Success: Legal Insights for Small Business Owners

Welcome to another episode of the Business Insider Secrets podcast! In this episode, host Andy sits down with legal expert Jon Craddock, CEO of Ares Legal to discuss the often-overlooked legal aspects that every business owner should consider.

Jon shares his insights from over a decade of experience working with both traditional and modern law firms, highlighting the flaws in conventional legal models and how they can be detrimental to small and medium-sized enterprises (SMEs).

Key topics covered in this episode include:

The importance of understanding contracts and the common mistakes business owners make.

How to effectively manage contracts with clients, suppliers, and employees.

The significance of payment clauses and protecting your business from potential liabilities.

The role of AI in the legal industry and how it can assist SMEs in navigating contracts.

Essential contracts every new business should have in place.

Whether you're a startup or an established business, this episode is packed with valuable advice to help you safeguard your interests and make informed decisions.

Don't forget to like, subscribe, and hit the notification bell for more insightful episodes!

Connect with John Craddock:

LinkedIn: https://www.linkedin.com/in/jon-craddock-26859177/

Website: arieslegal.co.uk

Sponsored by Expandly: An international management tool that simplifies compliance, logistics, and online sales channels, allowing you to compete on a global scale.

Join our STEMS Crew today: https://linktr.ee/andyghooper

In this week's episode, host Andy shares his top 10 hacks to become more disciplined in both your personal and professional life. If you’ve ever felt overwhelmed by your goals or struggled to stay on track, this episode is packed with practical advice and actionable strategies to help you achieve more.

What You'll Learn:

The importance of setting clear goals and having a vision for your future.

How to create a routine that aligns with your objectives.

The five-second rule to combat procrastination.

Tips for removing distractions and temptations from your environment.

The significance of planning your day the night before.

Ways to track your progress and build momentum.

The role of accountability in achieving your goals.

How to reward yourself for your achievements.

The value of embracing discomfort to foster growth.

Join us as we dive deep into each hack and explore how you can implement these strategies to enhance your discipline and ultimately reach your goals.

Whether you're a business owner or simply looking to improve your daily habits, this episode is sure to provide you with valuable insights.

Don't forget to subscribe for more episodes and share your thoughts in the comments below!

Links:Join our free STEMS community and join us for our weekly STEMS Crew events here: https://linktr.ee/andyghooper

Thank you for listening, and let's scale together!

Welcome to the Business Insider Secrets podcast! In this episode, host Andy Huber sits down with Al Keck, founder and CEO of Infinity Nation, a digital marketing and e-commerce growth partner. Al shares his journey from working client-side at Cotswold Outdoor to founding his own consultancy, helping businesses navigate the complexities of the digital landscape.In this insightful conversation, Al discusses:The evolution of e-commerce over the past 25 years and the impact of COVID-19 on online shopping trends.Key strategies for growth, including the importance of traffic, conversion rates, average order value, and repeat purchases.The significance of understanding customer data and ideal client profiles to drive business success.The challenges of recruiting and developing a high-performing team in a fast-paced industry.The importance of adapting to changes in technology and consumer behavior, including the role of AI and data privacy.Al also shares his thoughts on the current business landscape in the UK and how entrepreneurs can focus on what they can control to thrive in challenging times.Don't miss this episode packed with valuable insights and practical advice for anyone looking to grow their business in the digital world!Connect with Al Keck:Email: [email protected]: https://www.linkedin.com/in/alkeck/Timestamps:00:00:06 Introduction to the Podcast and Guest00:00:33 Guest Introduction: Al Keck and Infinity Nation00:01:01 Typical Client Profile for Infinity Nation00:01:38 Al's Journey: From Client Side to Entrepreneurship00:02:51 Early Experiences in E-commerce00:03:23 Transitioning to Freelance Consulting00:04:05 Identifying Opportunities in Digital Strategy00:05:02 Changes in E-commerce Landscape Over 25 Years00:06:04 Evolution of Digital Marketing and Technology00:07:07 Future Trends: AI and Personalization Challenges00:08:34 The Impact of Data Privacy on E-commerce00:09:33 The Cycle of Business Success and Failure00:10:34 The Importance of Fit and Sizing in E-commerce00:11:35 Sustainability and Returns in E-commerce00:12:58 The Four Key Levers for Growth00:13:18 Managing Data Overload in Business00:14:26 The Importance of Website Optimization00:15:40 Merchandising Strategies for Online Retail00:17:07 The Need for Continuous Website Updates00:18:02 Conversion Rates and Marketing Efficiency00:19:23 Average Order Value Strategies00:20:44 Customer Lifetime Value and Repeat Purchases00:21:31 Understanding Product Margins for Profitability00:22:38 Ideal Client Profiles and Customer Analysis00:24:49 The Importance of Personalization in Marketing00:26:16 Building Loyalty Through Customer Understanding00:27:26 The Role of Marginal Gains in Business Growth00:28:56 Recruiting and Developing a High-Performance Team00:30:30 Transitioning Client Relationships to Team Members00:32:11 Creating a Peer-to-Peer Learning Environment00:34:38 Supporting the Next Generation of Leaders00:36:50 Navigating Economic Challenges as a Business Owner00:39:00 Focusing on What You Can Control00:41:15 Conclusion and Contact Information for Al KeckIf you enjoyed this episode, please like and subscribe to our channel for more great content!

Welcome to another episode of the Business Insider Secrets podcast! In this exciting episode, host Andy sits down with Sally Maier-Yip, the founder and managing director of 11K Consulting. With over 20 years of experience in PR and communications across Hong Kong, Singapore, and London, Sally shares her journey of establishing her own business and the unique insights she has gained along the way.Join us as we explore:The significance of bridging the gap between the UK and China in business.Sally's innovative approach to naming her consulting firm, inspired by the 11,000 km distance between the UK and Asia.Key strategies for businesses looking to expand into the Chinese market, including the importance of understanding cultural differences and market dynamics.The power of personal branding on platforms like LinkedIn and how Sally grew her following from 4,000 to nearly 25,000 by sharing her authentic journey.Practical tips for protecting your intellectual property when entering new markets.Whether you're a business owner considering expansion or simply interested in the dynamics of international markets, this episode is packed with valuable insights and actionable advice.Timestamps:00:00:06 Introduction to the Podcast and Guest00:01:21 Meet Sally: Founder of 11K Consulting00:02:21 The Meaning Behind 11K00:03:48 Sally's Journey to Entrepreneurship00:05:05 Cultural Differences Between the UK and China00:09:01 The Influence of Chinese Communication Methods00:10:17 Overview of 11K Consulting's Services00:11:34 Key Strategies for Business Expansion00:15:21 Understanding China's Market Size00:19:47 Testing the Market with Overseas Chinese00:22:26 Essential Considerations for Entering China00:25:21 The Importance of Personal Branding00:27:36 Hashtag Sally Positive: Building a Community00:30:27 The Role of AI in LinkedIn Engagement00:32:31 Strategies for Growing LinkedIn Followers00:35:09 Staying Updated with Market Trends00:39:16 Reflections on Business Growth and Team Building00:42:39 Conclusion and Contact Information for SallyDon't forget to like, subscribe, and hit the notification bell to stay updated on future episodes!Connect with Sally:LinkedIn: https://www.linkedin.com/in/sallymaier/Email: [email protected] by Expandly: An international management tool that simplifies compliance, logistics, and online sales channels, making it easier for businesses to expand globally.Tune in now and discover how to scale your business effectively!

In this episode of the Business Insider Secrets podcast, host Andy sits down with Alex Karagiannis, the founder of Lezzat Ltd, an Amazon service agency. Alex shares his journey from growing up in Greece to establishing a successful business in the UK and Germany.

Discover how Alex transitioned from a career in IT marketing to the world of e-commerce, and learn about the challenges and triumphs he faced while building his Amazon business. He discusses the importance of reinvesting profits, the significance of customer feedback, and how to effectively analyze competition.

As the conversation unfolds, Alex provides valuable insights into the current landscape of selling on Amazon, the role of AI in e-commerce, and practical tips for aspiring sellers. He emphasizes the importance of continuous learning and adapting to market changes.

Whether you're an established seller or just starting your journey, this episode is packed with actionable advice and inspiration to help you grow your business.

Key Topics:

Alex's background and journey into e-commerce

The importance of reinvesting profits

Analyzing competition and customer feedback

The impact of AI on selling strategies

Tips for improving sales on Amazon

Connect with Alex:

LinkedIn: Alex Karagiannis

Email: [email protected]

Don't forget to like, subscribe, and hit the notification bell for more insights on growing and scaling your business!

#AmazonSelling #Ecommerce #BusinessGrowth #Entrepreneurship #AIinBusiness #MarketingStrategy #ProductManagement #AgencyLife #CustomerExperience #BusinessInsights #StartupJourney #OnlineRetail #businessinsidersecrets