[Recorded on 6th March 2020] Are you comfortable? If you are, let us begin. Thus begins this episode. Paul tells a story about a radio program he used to listen to when he was a very small. What does the phrase “are you sitting comfortably” mean to you? This chat is for hairdressers. For hairdressers listening to this, there is a recommended script for building rapport with customers. This chat is also for coach drivers. What if every member of staff greeted every customer in a consistent way? What would that say about the brand? What if the coach is uncomfortable? Roger challenges. Is Roger a miserable man? Paul expresses his view on this. This episode is for miserable men who want a good business card.

This is a rebroadcast of an episode from the second season of BusinessJazz. It first went live on 10th June 2013. The original show notes (beware of outdated information): Gary Vaynerchuk is a visionary social media expert and entrepreneur. He recently announced that he had tasked one of his staff to shadow him and produce social media content based on his comments. His thinking is that more content equals more exposure, and more exposure brings more business. In this week's episode of Business Jazz, we talk about some of the issues this raises. Specifically, we look at access and boundaries. Many businesses are wary of letting people in. They aren't comfortable lifting the veil. So how much access is good? We also look at the issue of setting boundaries for employees who are producing social media on behalf of a business. Trust and responsibility become big factors.

What if People Think You Made Corona the Virus? (S9 E08) by Business Jazz

This is a rebroadcast of an episode from the second season of BusinessJazz. It first went live on 24th May 2013. The original show notes (beware of outdated information): Part of running a business and being an entrepreneur is trying new things. We're all about connecting with our community on this podcast. We think the most successful businesses are the ones that engage well with their target market. They build communities. In this week's episode, we talk about changing the podcast to allow us to engage better and more directly with our listeners. In fact, we're thinking about how you can participate in the actual recording of the podcast. One way of doing that is using Google+. Our conversation leads us to discuss how audiences and companies find each other and how they build relationships. Rather than trying to please everyone all of the time, the better strategy is to please a smaller subset of people who really get your business. That involves taking a leap of faith. Risk is part of finding your true audience.

Paul and Roger are sickly this week. They still managed to record this podcast via Skype. Roger talks about the spaghetti legs he had during 2018. There's a snippet of Monty Python-esque conversation. The style of this episode reminds Roger of Business Jazz episodes he recorded in 2013 with Jane Boyd (who lives near Vancouver, Canada). "What has impressed you this week, Paul? Have you had any business experiences?" Paul talks about a ski resort in France, a bubble lift, and how a few people transformed the experience for his daughter. You hear the story of how Paul’s daughter got skis & boots fitted, how they were helped into the bubble & welcomed at the top of the lift. Everything was at stake. How one person transformed everything. Roger tell a story about the time he went to buy a cover for his water main. He found himself in a system he couldn’t understand. He’d be reluctant to return to that shop. He felt alien & out of place. The theme of this episode is probably: How to transform a customer’s experience. Roger talks about the Nando’s Experience. Someone comes up to you and asks "Have you been here before?" (This episode is not sponsored by Nando’s) Paul is concerned about Training New Staff—induction or on-boarding: is the transformative aspect considered? Roger tells the story of a Bad fish & chip shop—it treated him despicably. The business forgot about the value of all the purchases the customer is likely to make in the future. Paul is attracted by the line "It all hangs on you." "Everyone else depends on you." There's a bit of chat about what it was like to climb into the bubble, and out of the bubble. - Queue, uncertainty - Will my skis fit? - Good humour - We were in the care of experienced people It was a good experience - Not just for newcomers. - Getting out of the bubble nice reassuring smile It's amazing how much hangs in the balance Big thanks to Mark Cotton (http://audiowrangler.co.uk) One of the finest human beings on the planet.

This is a rebroadcast of an episode from the second season of BusinessJazz. It first went live on 10th May 2013. The original show notes (beware of outdated information): In this episode, we get into a conversation about customer service. Roger's website was recently killed stone dead by a rogue squirrelly bracket ({). Unfortunately, the web hosting company didn't make tackling this issue very simple. Listener Dean Read also has a sorry story to tell about replacing a wheel on his car. Jane relates a story from the other side of the spectrum. Her experience of WestJet. Which prompts Roger to retell a story he heard once heard from the remarkable Dinah Liversidge.

Has any business podcast ever covered these topics in one episode? 1) What’s the longest podcast episode ever? 2) What's the longest piece of music played ever? 3) What does Götterdämmerung mean in English? (Twilight of the Gods) 4) How to identify Adam and Eve flawlessly 5) Parking problems 6) The Lost Symbol and The Art of SEO 7) How to write an episode of Fawlty Towers This podcast does.

This is a rebroadcast of an episode from the second season of BusinessJazz. It first went live on 3rd May 2013. The original show notes (beware of outdated information): TOPICS THIS WEEK: Fear, Firewalking, The Flinch by Julien Smith, SOBCon, Social Media Camp Fear is a powerful hurdle we all have to overcome in life. Often, the fear wins out and we don't negotiate the hurdle. Our lives end up poorer for it. We don't progress. So what can we do to overcome this fear? We discuss solutions ranging from fire walking to smashing plates. Fear is also a great ingredient in the story of our business. Admitting the fears we have and the hurdles we have to overcome, along with our doubts, makes us human. It makes it easy for others to connect with what we want to achieve. They start rooting for us and following our story.

Cheese and dolphins are powerful. We tell you how they can make your words an irresistible love potion for your audience.

This is a rebroadcast of an episode from the second season of BusinessJazz. It first went live on 26th April 2013. The original show notes (beware of outdated information): Perfection is key to success in business, right? Your product needs to be perfect to survive in the marketplace. If it isn't, your clients won't like it. Your competitors will steamroller over you. Really? Maybe not. Just how perfect should perfection be? There is a point at which perfection is a killer. You keep delaying shipping. Remember that a project that is 95% done, but hasn't shipped, is as good as 0% complete from the perspective of the marketplace. And a 0% product or services isn't attractive at all. This week we look at perfection in business and how you don't always need to deliver perfection. In fact, have a listen to this episode of Chris Brogan's podcast in which he interviews Paul: The Human Business Way, Episode 10. The conversation about perfection or imperfection turns to office space. Jane has moved into a shed. Sounds odd? Turns out working from sheds isn't uncommon. In fact, it's quite popular: Shed Working. We also look at how you market the mundane compared with marketing the new and unique. You'd think the latter would be easier. It isn't necessarily. After all, you have to overcome people's unfamiliarity with the product and service. How can they buy what they don't know or understand, especially if it pushes the envelop? That also impacts you. If you're doing something new, how do you describe yourself?