What do Apple, Amazon, and Thinkific all have in common? If you guessed it's that they built a platform on which others have built businesses and services, you are bang on!

When we think about customer engagement, we typically think of the marketing stuff...coupons, raffles...essentially, bribes. Engaging customers is much more complex, and in this episode of the podcast, we'll explore the subject.

In this episode of the podcast, we'll explore who owns talent management in your organization.

In this episode, we take a bit of a departure from our usual transformation analysis, and look at how you, individually and as a team, can close out 2020 with increasing momentum.

The final result (kind of) for this mini-series on the missing pieces of the transformation puzzle comes together for BBC...but first, a a behind the scenes recording of our final practice run, the evening before BBC.

Proving that everybody makes mistakes, here's an episode we recorded in the summer, but forgot to publish. We've left in everything, including the pre-recording nonsense we normally cut. Because that's what the challenge function is meant to be; the truth, unfiltered.

We've said it...a lot...on this show. Culture is the thing. It drives business, and is the difference between success and failure in business transformation.

People. They are another missing piece of the transformational puzzle. They can make or break your transformational efforts. Period. Full stop.

In part 2 of our series The Missing Pieces of the Transformation Puzzle, Vince and Mike discuss the role of business process, and how vital it is to be included. Without it, you're doomed to failure.

In mid-October, Vince and Mike will be at the Building Business Capability conference (virtually) to deliver their session, "The Missing Pieces of the Digital Transformation Puzzle." In this episode, the first in a series, we'll explore in more tactical detail those pieces that are the difference maker between success and failure...first up, decision making.