In this episode of CX Futures, we explore how artificial intelligence and human expertise are reshaping the future of <a target="_blank" rel="noopener noreferrer nofollow" href="https://mascallnet.ai/customer-experience-management/">customer experience</a>. Learn how agentic AI, hybrid orchestration, and generative tools are redefining contact centers—while empathy and human connection remain at the heart of service delivery.

In this episode of CX Futures, we explore how artificial intelligence and human expertise are reshaping the future of customer experience. Learn how agentic AI, hybrid orchestration, and generative tools are redefining contact centers—while empathy and human connection remain at the heart of service delivery.

In this episode of CX Futures, we explore how artificial intelligence and human expertise are reshaping the future of <a href="https://mascallnet.ai/customer-experience-management/" rel="noopener noreferrer">customer experience</a>. Learn how agentic AI, hybrid orchestration, and generative tools are redefining contact centers—while empathy and human connection remain at the heart of service delivery.

Reimagining Contact Centers: How AI & Humans Will Define CX in 2025

It refers to the practice of contracting out specific business tasks or processes to a third-party service provider.

Business

It refers to the practice of contracting out specific business tasks or processes to a third-party service provider.

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Business Process Outsourcing

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