Business Talk

In this thought-provoking episode of Business Talk, Dr. Naomi Baron, Professor Emerita of Linguistics at American University in Washington, DC, shares key insights from her latest book, Reader Bot: What Happens When AI Reads and Why It Matters. While much of the conversation around AI has centred on its ability to write, Dr. Baron shifts the lens to an equally critical but underexplored question, what happens when AI reads for us? Drawing on compelling research and striking statistics, she reveals how reading habits have declined sharply across generations, with only 14% of U.S. 8th graders reading for fun in 2023, compared to 35% in 1984, and how the rise of AI reading tools risks deepening this crisis. From the neurological benefits of deep reading and its role in building critical thinking, to the cultural biases embedded in large language models, Dr. Baron makes a powerful case for why human engagement with text is not just an educational concern, but a fundamental matter of preserving our cognitive and democratic potential.

This podcast is brought to you by Global Management Consultancy.

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Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Prof. Naomi Baron shared key insights from her book, “Reader Bot: What Happens When AI Reads and Why It Matters”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.

In this episode of Business Talk, Dr. Elizabeth Roberts, Professor of Anthropology at the University of Michigan, challenges everything we think we know about addiction. Drawing on her groundbreaking book In Praise of Addiction: Or How We Can Learn to Love Dependency in a Damaged World, she weaves together deeply personal family narratives, her sister's struggle with alcohol and benzodiazepines, her own fraught relationship with sugar, her mother's hoarding, with rich ethnographic research from working-class neighborhoods in Mexico City. What she discovered there upends the Western assumption that addiction is a personal failing rooted in a lack of control. In communities where extended family households foster constant connection and shared life, dependency is not a disease to be cured but a form of devotion, a binding force that keeps people woven into one another's lives.

At the heart of her argument is a radical reframing: the real problem is never the substance or the dependency itself, but whether that dependency connects us to others or isolates us from them. From the impact of NAFTA on soda consumption and public health, to the failures of the drug war, to the surprising wisdom of harm reduction, Dr. Roberts invites us to stop asking how can we leave our addictions behind, and start asking to what shall we be addicted?

This podcast is brought to you by Global Management Consultancy.

To learn more about our activities, follow us on our social media platforms listed below:

1) LinkedIn: https://www.linkedin.com/in/hellomrbhatt/

2) X: https://x.com/hellomrbhatt

Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Dr. Elizabeth Roberts shared key insights from her book, “In Praise of Addiction: Or How We Can Learn to Love Dependency in a Damaged World”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.

We are delighted to welcome Dr. Diane Negra, Professor of Film Studies and Screen Culture at University College Dublin and a distinguished Member of the Royal Irish Academy, to Business Talk. In this episode, Dr. Negra joins us to discuss her thought-provoking book, I'm Sorry You Feel That Way: The New Cultures of Customer Service, offering a critical lens on how customer service has evolved as a cultural and organizational phenomenon in contemporary society.

In this illuminating episode of Business Talk, Dr. Diane Negra draws on her book I'm Sorry You Feel That Way: The New Cultures of Customer Service (Stanford University Press, 2026) to examine how the relationship between customers and service providers has fundamentally broken down in the age of digital capitalism. She argues that the "frustrated and poorly served customer" has become the defining cultural archetype of our times, replacing older figures like the Organization Man or the Ideal Housewife, as antagonism between customers and service workers spreads across industries from airports and banks to universities and retail. Central to her argument is the deceptive language of "convenience": corporations quietly shift labor onto customers through self-service checkouts, complex digital platforms, and mandatory app-based interactions, while training staff to mask absent services with relentless corporate cheerfulness. Dr. Negra further reveals how media representations, class stratification, what she calls the "velvet rope economy", and the stigmatization of complaint, particularly for women, have normalized an erosion of dignity that she links to ambient social anger, loneliness, and disaffiliation from the collective. Rather than accepting these experiences as trivial personal frustrations, she calls on individuals and policymakers alike to recognize poor customer service as a structural problem at the heart of 21st-century capitalism, one that demands both personal resistance and political action.

This podcast is brought to you by Global Management Consultancy.

Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Dr. Diane Negra shared key insights from her book, “I'm Sorry You Feel That Way: The New Cultures of Customer Service”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.

Dr. Bernardo Batiz-Lazo, Professor of FinTech History and Global Trade at Northumbria University's Newcastle Business School and Research Professor at Universidad Anáhuac in Mexico City, joins us to unpack the key insights from his book Cash and Dash: How ATMs and Computers Changed Banking, tracing banking's digitalization journey from the 1960s to today and examining the organizational and technological hurdles banks faced in building early computer networks.

In this episode of Business Talk, Dr. Bernardo Batiz-Lazo challenges the popular myth that the ATM was invented in a single eureka moment, revealing that three independent cash machines, by De La Rue, National Westminster Bank, and Sweden's Meteor company, all emerged within weeks of each other in 1967. He unpacks how the real revolution wasn't the machine itself, but the computer networks behind it: as late as 1963, only 20% of US banks used computers, and early ATMs operated as standalone, unconnected devices right up until 1981. Beyond the technology, Dr. Batiz-Lazo traces a profound organizational shift, from a world where branch managers were the undisputed power centers of banking, handling credit scoring and even staff salaries, to one where centralized headquarters systems took over, fundamentally restructuring careers and value creation across the industry. Drawing on India's own remarkable journey, from physical ledgers in the 1990s to the global benchmark of UPI, he illustrates how successful banking transformation is less about invention and more about strategic adoption, infrastructure-building, and earning consumer trust over time.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Dr. Bernardo Batiz-Lazo shared key insights from his book, “Cash and Dash: How ATMs and Computers Changed Banking”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.

Prof. Anand Pandian, Krieger-Eisenhower Professor of Anthropology at Johns Hopkins University, joins us to unpack the key insights from his latest book, Something Between Us: The Everyday Walls of American Life, and How to Take Them Down - an anthropologist's journey across the United States to explore the deep social and political divides shaping American life, and the everyday strategies we can use to bridge them.

In Something Between Us: The Everyday Walls of American Life, and How to Take Them Down, Prof. Anand Pandian takes us on a deeply anthropological journey across the United States to examine how social and political division is not merely a matter of ideology, but something materially built into the fabric of everyday life. From the retreat of Americans into fortress-like homes and gated neighbourhoods, to the isolation of private automobiles, digital echo chambers, and even the way we think about our own bodies, Prof. Pandian reveals how habits of separation quietly dispose us toward exclusionary politics at larger scales. Yet the book is far from bleak, it uncovers powerful stories of collective organizing across racial, political, and cultural lines in communities from Texas to North Dakota, reminding us that the walls between us are human constructions, and that the everyday strategies to take them down already exist all around us.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Prof. Anand Pandian shared key insights from his book, “Something Between Us: The Everyday Walls of American Life, and How to Take Them Down”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.

Dr. Vasant Honavar, Professor of Informatics and Intelligent Systems at Penn State's College of Information Sciences and Technology, where he directs both the Center for Artificial Intelligence Foundations and Scientific Applications and the Artificial Intelligence Research Laboratory, confronts one of AI's most pressing paradoxes: how do we hold systems accountable when they perform brilliantly yet lack genuine comprehension? His work, "Responsible and Accountable AI: Competence Without Comprehension and the Performance-Responsibility Trade-offs," offers crucial insights into navigating this challenge.

In this episode of Business Talk, Dr. Vasant Honavar unpacks a deceptively simple but deeply consequential question: can we trust a system that performs brilliantly but understands nothing? Modern AI systems, particularly large language models - operate through sophisticated statistical pattern recognition rather than genuine comprehension, capable of writing eloquently about grief without ever experiencing it or describing an apple in vivid detail without ever tasting one. This "competence without comprehension" sits at the heart of AI's accountability crisis: when an AI system in healthcare or criminal justice makes a consequential error, there is no algorithm to hold responsible, judgment, and therefore accountability, must ultimately rest with the humans who build, deploy, and use these systems. Dr. Honavar argues that the right balance between performance and interpretability is not fixed but deeply context-dependent, low-stakes applications may tolerate black-box efficiency, but in scientific research or high-stakes decisions, understanding must take precedence over accuracy alone. His call to action is clear: what the AI era demands most urgently is not better models, but better-informed people, a society-wide culture of critical engagement, role-specific AI literacy, and robust governance frameworks that ensure the benefits of AI consistently outweigh its risks.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Dr. Vasant Honavar shared key insights from his research, "Responsible and Accountable AI: Competence Without Comprehension and the Performance-Responsibility Trade-offs", in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.

We are joined by Dr. Raiford Guins, Professor and Chair of Cinema and Media Studies in the Media School at Indiana University Bloomington, and Adjunct Professor in the Luddy School of Informatics, Computing, and Engineering, to unpack the central ideas from his fascinating book, King PONG: How Atari Bounced Across Markets to Make Millions.

What does it really take to turn a simple two-paddle game into a cultural phenomenon? In this episode, Dr. Raiford Guins takes us deep into the remarkable business story behind Pong, not just as a technological innovation, but as a masterclass in market strategy and design thinking. Drawing on his book King PONG: How Atari Bounced Across Markets to Make Millions, Dr. Guins reveals how Atari founders Nolan Bushnell and Ted Dabney transformed a fledgling coin-op company into a brand synonymous with video gaming itself. Central to their success was a deceptively simple principle, "harvesting vacant time" - identifying every space where people waited as a potential gaming opportunity, from pizza restaurants and airport terminals to doctors' waiting rooms and upscale cocktail lounges. Atari didn't just sell a game; it sold sophistication, a minimalist design aesthetic that let Pong slip seamlessly into environments where pinball machines never could. From dummy competitor companies to a landmark partnership with Sears, Dr. Guins uncovers the bold risks and sharp business instincts that didn't just build Atari, they built an entire industry.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Dr. Raiford Guins shared key insights from his book, “King PONG: How Atari Bounced Across Markets to Make Millions”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.

In this engaging episode of Business Talk, Dr. Scott Snyder, Senior Fellow at Wharton, former Chief Digital Officer at EVERSANA, and author of Your AI Life - unpacks why AI is not just for tech insiders, but a powerful tool for everyone, regardless of age, profession, or background. Drawing on over three decades of experience advising Fortune 1000 firms and startups, Dr. Snyder frames AI through universal life experiences, parenting, education, healthcare, finance, and retirement, making it deeply relatable and immediately actionable. He introduces the concept of a "personal AI superpower," likening AI to a free intern with access to the world's knowledge, and walks listeners through a practical 30-day roadmap to build daily AI habits, develop new capabilities, and ultimately take ownership of an AI-powered life.

From addressing the growing AI adoption divide to reimagining how workers can redesign their roles, Dr. Snyder's insights offer both the foresight to understand where AI is headed and the hands-on advice to start today.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Dr. Scott Snyder shared key insights from his book, “Your AI Life: Foresight, insight, and advice to help you start building your AI-powered life today”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.

In his research, "Dynamic Evolution and Transformative Trends in the Consumer Market: A Technology Paradox Perspective," Dr. Chanaka Jayawardhena, Professor of Marketing at Surrey Business School and Head of the Strategy, Marketing and International Business discipline, argues that today's consumers do not face simple trade-offs but rather deep paradoxes, simultaneously wanting convenience and privacy, personalization and control, innovation and sustainability. Drawing on a five-component framework encompassing antecedents, core tensions, coping strategies, outcomes, and moderators, he examines eight transformative trends, from AI-driven personalization and metaverse experiences to digital identity management and influencer authenticity, through the lens of these tensions. A central finding of his research is that when consumers cannot resolve these paradoxes, they do not disengage immediately; instead, they cope through acceptance, avoidance, or ambivalence, with the last being the most concerning, as it quietly erodes brand trust over time.

Dr. Jayawardhena also highlights a critical generational shift: while older consumers prioritize control over their data, Gen Z and Alpha consumers demand fairness in the value exchange, and when brands fail to deliver that, they simply ghost rather than complain. His research ultimately calls on marketers and business leaders to move beyond trend-spotting to become trend-understanders, designing not to eliminate paradoxes, but to give consumers the tools to navigate them with transparency, agency, and trust.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Dr. Chanaka Jayawardhena shared key insights from his research, “Dynamic Evolution and Transformative Trends in the Consumer Market: A Technology Paradox Perspective”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.

Dr. Jan Hagen, Professor at ESMT Berlin, joins us to unpack the core ideas from his acclaimed book How Could This Happen? Managing Errors in Organizations, a compelling look at how organizations can better understand, prevent, and learn from the mistakes that often go unnoticed until it's too late.

In this episode of Business Talk, Dr. Jan U. Hagen, Professor at ESMT Berlin, draws on powerful insights from his book How Could This Happen? Managing Errors in Organizations to challenge how leaders think about mistakes. Using real-world aviation case studies backed by unfiltered cockpit voice recorder data, he reveals how errors rarely stem from individual failure, but from breakdowns in communication, culture, and systems. From the subtle ways blame culture persists even in "learning organizations," to why psychological safety remains the most underused practice in business today, Dr. Hagen makes a compelling case that the goal should never be to eliminate errors, but to catch them early, learn systematically, and build cultures where speaking up is the norm, not the exception.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

1. The background music incorporated in this video is the intellectual property of its respective developer and is protected under applicable copyright laws. Notwithstanding that it is a free-to-use version, Business Talk, Global Management Consultancy, and Deepak Bhatt do not own, and expressly do not claim, any rights, title, or interest in or to this music.

2. Dr. Jan U. Hagen shared key insights from his book, “How Could This Happen? Managing Errors in Organizations”, in an engaging episode of the Business Talk podcast. The uploaded video contains copyrighted content, so changing any graphics, music, or on-screen appearance of the author or host is not allowed.