Business Talk

In this episode, Prof. Jyotsna Bhatnagar will share profound insights from her case study, “One Employee Went Freelance. Now Everyone Wants the Same Deal,” published in Harvard Business Review.

Blackbird, a Delhi-based advertising agency, made a bold move by allowing a star designer to leave and start his own firm - while simultaneously becoming his first client. This unconventional arrangement proved beneficial, but it has now set a precedent. Other employees are requesting similar freelance opportunities, posing a challenge for Blackbird’s HR director, especially amid a critical client project. How should the company respond to maintain productivity while addressing evolving workplace expectations? This thought-provoking fictional case study by Rakesh Bohra and Prof. Jyotsna Bhatnagar, published in Harvard Business Review, explores the complexities of workplace flexibility.

Prof. Jyotsna Bhatnagar earned her PhD from Indian Institute of Technology, Delhi and holds a Postgraduate Diploma in Design Thinking from MIT Sloan Executive Education, Columbia Business School, and The Tuck School of Business at Dartmouth. She is currently the Dean of Research and Dean of Graduate Programmes at Management Development Institute, Gurgaon. She has previously served as a Dean of Graduate Programme, Dean of Continuing Education, and a Board Member at MDI Gurgaon.

Prof. Jyotsna Bhatnagar has received numerous prestigious awards, including the Classic Case Award (2024) for her case on Amazon as an employer, recognized on the esteemed Ivey Classic Case Award list. She was ranked among the top 2% most cited global academics by Elsevier in 2023 and 2021 and won the Global Award for HR/OB Best Selling Case (2021). Her dedication to mentoring was acknowledged when her research scholars won the Emerald India Literati Outstanding Doctoral Dissertation Award (2017, 2015). She has also been honored for Excellence in Research (2014) and Teaching (2008) at MDI Gurgaon, alongside accolades like Emerald Literati’s Best Practical Research Award (2009) and Students’ Choice Teaching Awards (2011, 2006).

Earlier, she was awarded the Kamla Award (2000) and Entrepreneur’s Award (1999) for her contributions to research, teaching, and mentorship. Since 2015, she has served as a Board Member for recruitment and promotion at Public Sector Banks, IIMs, and private business schools. She has been teaching at IIM Calcutta since 2021, delivering PGPX sessions at IIM Ahmedabad, and has also taught at Aston University. A distinguished scholar and educator, Prof. Bhatnagar continues to shape the fields of management education and human resource development.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

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A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Prof. Jyotsna Bhatnagar has generously shared profound insights from her case study, “One Employee Went Freelance. Now Everyone Wants the Same Deal,” during her appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

All content is copyrighted © 2025.

Today on Business Talk, we are honored to welcome a special guest, Dr. Moran Cerf, a leading expert in neuroscience and its application to business, from Columbia Business School.

In this episode, Dr. Moran Cerf shares valuable insights from his research, "The Brain’s Role in Decision-Making: Why We Choose the Way We Do."

This podcast explores The Brain’s Role in Decision-Making: Why We Choose the Way We Do, diving into the fascinating world of neuroscience to understand how our brain drives the decision-making process. From assessing risk to controlling impulses, we’ll examine the mechanisms behind our choices and discuss strategies to optimize decision-making in both personal and professional life. Tune in for insights into how understanding the brain's processes can lead to more informed and effective decisions.

Dr. Moran Cerf has made significant contributions with nearly 90 academic publications, over half a dozen registered patents, mentorship of more than 50 students, and a remarkable online following exceeding 10 million. Dr. Cerf currently serves as the Academic Director of Executive Education and an Adjunct Professor of Business in the Marketing Division at Columbia Business School.

In his acclaimed research, Prof. Cerf studies patients undergoing brain surgery by recording the activity of individual nerve cells through electrodes implanted in the brain. This method allows him to explore questions such as: "How are conscious perceptions formed in the brain?", "How can we control our emotions?", and "How can we create content that engages the brain?"

Dr. Cerf has published papers in academic journals like Nature and the Journal of Neuroscience, as well as in popular science outlets such as Scientific American, Wired, New Scientist, and more. He is also a consultant to neuro-tech companies and Hollywood productions and is a 4-time U.S. National story-telling champion. Dr. Cerf holds a PhD in neuroscience from California Institute of Technology, an MA in Philosophy, and a BSc in Physics from Tel-Aviv University. He has taught leadership and marketing at NYU Stern School of Business and the Kellogg School of Management, where he was a professor of neuroscience and business for nearly a decade.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Dr. Moran Cerf has generously shared profound insights from his research topic, "The Brain’s Role in Decision-Making: Why We Choose the Way We Do," during his appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

We are delighted to welcome Prof. Mijeong Kwon, Assistant Professor of Management at the Denver Business School, University of Colorado Denver.

In this episode, Prof. Mijeong Kwon will be sharing valuable insights from her research, “Moral Burdens at Work: The Dilemma of Doing What You Love.”

For over 50 years, business research and education have highlighted the positive impact of intrinsic motivation. The idea of loving your work has become ubiquitous, appearing in everything from inspiring graduation speeches to the tweets of prominent CEOs.

Dr. Mijeong Kwon's research delves into whether this widespread valuation of intrinsic motivation might have an unintended dark side for employees' value judgments about themselves and others. In her work, Dr. Kwon argues that when intrinsic motivation is valued in employees' social contexts, it becomes associated with positive values and is moralized. Once moralized, intrinsic motivation transforms into a source of value judgments. Through field surveys and a mix of online and lab experiments, Dr. Kwon explores how the moralization of intrinsic motivation can lead to potentially negative impacts on employees' perceptions and behaviors in the workplace. Her areas of expertise include Motivation, Morality, and Ethics. She was awarded the 2021 LKS Fellow at the Lee Kong Chian School of Business, Singapore Management University.

Prof. Kwon earned her PhD in Management & Organizations from the University of Michigan and her MS in Management from Yonsei University, Korea.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Prof. Mijeong Kwon has generously shared profound insights from her research topic, “Moral Burdens at Work: The Dilemma of Doing What You Love,” during her appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

All content is copyrighted © 2025.

We are delighted to welcome Prof. Michael Morris to our podcast episode.

In this episode, Prof. Michael Morris will delve into insights from his latest book, “Tribal: How the Primal Cultural Instincts That Divide Us Can Help Bring Us Together.”

Tribalism is often blamed for today’s most pressing challenges, with critics arguing that an instinctive distrust of outsiders threatens our pluralistic institutions. However, renowned psychologist Prof. Michael Morris offers a different perspective. He contends that tribal psychology isn’t a recent resurgence - it has always been a defining part of who we are.

From the earliest days of humanity, evolution shaped our minds to share knowledge within groups, using this collective wisdom to collaborate and build civilizations. Language, literature, and law - all of our greatest achievements - stem from our ability to view the world through the lens of shared culture. While unchecked cultural codes can fuel division and conflict, understanding these deep-seated instincts allows us to disrupt destructive cycles and channel them toward unity, cooperation, and meaningful social change. Far from being purely divisive, our tribal instincts can be a powerful force for collective progress.

Prof. Michael Morris holds the Chavkin-Chang Professorship of Leadership at Columbia Business School and is also a Professor in Columbia University’s Psychology Department. A renowned educator, he teaches MBA and executive-level courses in leadership, teamwork, negotiation, communication, and decision-making, including the core MBA class, LEAD, and the innovative elective, The Leader’s Voice, which earned him the Dean’s Award for Curriculum Innovation in 2016. He is a leading expert in cultural psychology and decision-making, with over 200 publications in top behavioral science and management journals. His research spans cultural cognition, social networks, and negotiation, earning numerous international awards. At Columbia, he founded the Leadership Lab and Behavioral Lab to advance social intelligence and behavioral science research. He has served as an editor for major journals and previously held a tenured position at Stanford.

He has also been a visiting professor at Harvard, INSEAD, and the University of Hong Kong. Prof. Morris holds a PhD from the University of Michigan and a BA from Brown University.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Prof. Michael Morris has generously shared profound insights from his book, “Tribal: How the Primal Cultural Instincts That Divide Us Can Help Bring Us Together,” during his appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

We are delighted to welcome Dr. Neha Chatwani, the esteemed founder of The Workplace Atelier, based in Vienna, Austria.

In this episode, Dr. Neha will be sharing valuable insights from her second and latest book, “Thriving in Disruption: Agile Organizations, Collective Leadership and New Work”, providing a deeper understanding of how organizations can thrive in today’s fast-evolving landscape.

Dr. Neha holds a background in Psychology and Business Administration, with extensive experience in human resources and organizational development. She serves a diverse clientele, including the United Nations, multinational corporations, NGOs, and startups. An accomplished academic and author, she has published extensively, with notable works including Organisational Agility and contributions to Forbes and the Global Peter Drucker Forum. Dr. Neha also serves as a doctoral thesis supervisor at UNICAF, a pan-African online learning university that collaborates with several UK universities.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Dr. Neha Chatwani has generously shared profound insights from her latest book “Thriving in Disruption: Agile Organizations, Collective Leadership and New Work,” during her appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

We are delighted to welcome Dr. Bruce D. Perry, Principal of the Neurosequential Network and a Professor (Adjunct) at the School of Allied Health, Human Services, and Sport at La Trobe University, Australia.

In this episode, Dr. Bruce D. Perry will provide profound insights from his acclaimed book, What Happened to You?: Conversations on Trauma, Resilience, and Healing.

What Happened to You? by Oprah Winfrey and Dr. Bruce Perry offers a powerful shift in understanding trauma, resilience, and healing. Instead of asking, “What’s wrong with you?”, this book encourages us to ask, “What happened to you?”—unlocking a deeper understanding of our behaviors and emotions. Through personal stories and expert insights, Oprah and Dr. Perry explore how early experiences shape us, offering a path to self-awareness, resilience, and transformation. This book will change the way you see yourself and others, opening the door to healing and growth.

Dr. Bruce D. Perry, a leading expert in children's mental health and neuroscience, has spent over 30 years studying the effects of trauma, abuse, and neglect on the developing brain. He co-authored the bestselling books The Boy Who Was Raised As A Dog and Born For Love with Maia Szalavitz and collaborated with Oprah Winfrey on What Happened to You?, a global bestseller translated into 26 languages. Dr. Perry has held key academic roles at the University of Chicago, Baylor College of Medicine, and Northwestern University. He pioneered the Neurosequential Model©, a groundbreaking approach integrating neuroscience into clinical practice, education, and caregiving. His work has influenced policies and programs worldwide, helping millions. A trusted advisor in major youth trauma incidents, he has provided expert consultation on crises like the Waco siege, Oklahoma City bombing, and Sandy Hook shootings. With over 500 scholarly publications, he has earned prestigious honors, including the NAMI Scientific Research Award and the Kohl Education Prize.

Dr. Perry’s expertise has been widely featured in media outlets such as 60 Minutes, CNN, and The Oprah Winfrey Show, as well as in acclaimed documentaries and print media, including The New York Times and Rolling Stone. He holds both M.D. and Ph.D. degrees from Northwestern University and completed his psychiatry residency at Yale University.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Dr. Bruce D. Perry has generously shared profound insights from his book, “What Happened to You? Conversations on Trauma, Resilience, and Healing,” during his appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

Are you a leader who inspires or one who infuriates?

In Inspire, social psychologist and leadership expert Adam Galinsky unpacks the science behind inspirational leadership. Drawing on three decades of research, he explores how visionaries, exemplars, and mentors create lasting impact - while others spark frustration. Through compelling stories and practical insights, Galinsky reveals that inspiration isn’t an innate trait but a skill anyone can cultivate. Whether you're a leader, team member, or parent, this book offers a roadmap to motivate, empower, and transform those around you.

In this episode, Prof. Adam Galinsky shares profound insights from his latest book, “Inspire: The Universal Path for Leading Yourself and Others.”

Prof. Adam Galinsky is the Vice Dean for Diversity, Equity and Inclusion and Paul Calello Professor of Leadership and Ethics at the Columbia Business School. Professor Galinsky has published over 300 articles in management and social psychology, focusing on leadership, negotiations, diversity, decision-making, and ethics. He co-authored the best-selling book Friend & Foe, praised by The New York Times, Financial Times, and The Economist. His TED talk, How to Speak Up for Yourself, is one of the most popular, with over 7.4 million views.

Professor Galinsky’s research has earned numerous national and international awards. In 2016, he received the Career Trajectory Award for "uniquely creative and influential scholarly productivity." Poets & Quants named him one of the World’s 50 Best B-School Professors in 2012. In 2022, Columbia University honored him with its Mentoring Award for his exceptional commitment to faculty development. Professor Galinsky has received teaching awards at the Kellogg School of Management and Princeton University. He has also consulted and conducted executive workshops for hundreds of global clients, including Fortune 100 companies, non-profits, and government entities.

Prof. Galinsky earned his M.A. and Ph.D. from Princeton University and his B.A. from Harvard University.

This podcast is brought to you by Global Management Consultancy. For more information, please visit

www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Prof. Adam Galinsky has generously shared profound insights from his forthcoming book, “Inspire: The Universal Path for Leading Yourself and Others,” during his appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.#MentorshipMatters

We are delighted to welcome Dr. Phil Klaus, a globally recognized leader in Customer Experience Strategy and a foremost authority on Ultra High Net Worth Individual (UHNWI) research. In this episode, Dr. Phil Klaus will share valuable insights from his research on "Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies."

To explore how businesses can effectively measure customer experience (CX) and implement strategies that not only enhance customer satisfaction but also drive profitability. This episode will provide actionable insights for leaders, marketers, and CX professionals looking to align customer-centric approaches with measurable business outcomes.

Prof. Phil Klaus, ranked among the World’s Top 2% Scientists by Stanford University for six consecutive years, is a global authority on customer experience. He is the Chairman of the PK Customer Experience Institute, founder of Dr. Phil Klaus Advisory in Monaco, and creator of Lexden Luxe, specializing in Ultra High Net Worth clients. A Professor at the International University of Monaco, he is the bestselling author of Measuring Customer Experience and a leading CX influencer. His award-winning research and thought leadership, featured in Harvard Business Review and Forbes, shape industry standards. A sought-after keynote speaker, Prof. Klaus continues to redefine excellence in customer experience strategy and education.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Dr. Phil Klaus has generously shared profound insights from his research topic, "Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies," during his appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

Workforce Ecosystems by Prof. Jeff Schwartz is a vital guide to navigating modern workforces that go beyond traditional employees to include contractors, freelancers, and partner organizations. As roles become more project-based and technology transforms how work is done, businesses must adopt new strategies for managing these interconnected ecosystems.

Drawing on case studies, global surveys, and insights from leaders at Amazon, IBM, NASA, and more, this research-driven book provides actionable frameworks to help leaders refine strategies, leverage technology, and address the ethical and societal challenges of workforce ecosystems.

Prof. Jeffrey is an adjunct assistant professor at Columbia Business School where he co-designed the future of work MBA and executive education courses. He is also the Vice President of Insights and Impact at GLOAT, the world’s leader in talent marketplaces and skills analytics powered by AI.

Previously, he spent 20 years at Deloitte Consulting, serving as U.S. Leader for the future of work and a senior partner in Global Human Capital. He has held leadership roles in marketing, talent practices, and global delivery in India. He was the founding editor of Deloitte’s global human capital trends report and co-founded Catalyst Tel Aviv, Deloitte’s first global innovation hub, where he met Gloat's founders. An acclaimed expert in work and workforce transformation, Prof. Jeffrey has led consulting practices across the U.S., India, Israel, Belgium, Russia, and Kenya. Prof. Jeffrey completed joint graduate studies at the Yale School of Management (MBA, 1987) and Princeton University’s School of Public and International Affairs (MPA, 1987). He holds a BA in History and Government from Cornell University (1980), where he also served as a member of the Board of Trustees from 1979 to 1980. In 2024, Thinkers360 recognized Prof. Jeff as one of the top 50 global leaders and influencers in the Future of Work.

In this episode, Prof. Jeffrey Schwartz shares profound insights from his highly acclaimed book, “Workforce Ecosystems: Reaching Strategic Goals with People, Partners, and Technologies.”

To learn more about Prof. Jeff Schwartz's work, check out the following resources:

• Workforce Ecosystems: Reaching Strategic Goals with People, Partners, and Technologies (2023) MIT Press

• Work Disrupted (2021) Deloitte: Digital Workforce Transformation Roadmap

• Gloat

Contact Prof. Jeff Schwartz

LinkedIn: Jeff Schwartz - Future of Work Disrupted

Email: [email protected] / [email protected]

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Prof. Jeff Schwartz has generously shared profound insights from his book, “Workforce Ecosystems: Reaching Strategic Goals with People, Partners, and Technologies,” during his appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

We are delighted to have Prof. Anuj Kapoor join us for today’s podcast episode. As a renowned academic and researcher in marketing, his expertise spans digital video advertising, AI-human interaction, and digital platforms, making him the perfect guest to share invaluable insights on these transformative topics.

The rise of Artificial Intelligence (AI) has transformed industries and daily life, but emotional intelligence (EI) - the ability to understand and respond to human emotions - remains a critical missing piece. This limits AI's effectiveness in areas like healthcare, education, and customer service, where empathy is essential. Integrating EI into AI involves teaching machines to detect emotional cues like tone, facial expressions, and context, using advancements in natural language processing and sentiment analysis. Applications include empathetic chatbots and emotionally aware assistants, offering personalized experiences, better decision-making, and enhanced trust. However, challenges like ethical concerns and cultural diversity in emotions require collaborative efforts across disciplines. Bridging technology and empathy is the next step in creating human-centric AI for a more inclusive future.

In this episode, Prof. Anuj Kapoor shares valuable insights from his research topic on, "Emotional Intelligence in AI: Bridging the Gap Between Technology and Empathy."

Prof. Anuj Kapoor is currently an Assistant Professor of Marketing at the esteemed Robert J. Trulaske, Sr. College of Business, University of Missouri. He brings a vast fountain of knowledge and expertise, significantly enhancing the academic landscape with his insightful contributions.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Prof. Anuj Kapoor has generously shared profound insights from his research topic, "Emotional Intelligence in AI: Bridging the Gap Between Technology and Empathy," during his appearance on the Business Talk Podcast Channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.