Business Technology Perspectives

What does the future of work look like when the focus shifts from where people work to how they work? In this episode of Business Technology Perspectives, Neil C. Hughes is joined by James Campanini, Head of B2B Europe at Logitech, to explore how workplace technology is evolving to empower productivity, foster inclusivity, and rethink collaboration across every environment.

For over 45 years, Logitech has been connecting humans to the digital world, from the earliest mice and keyboards to today's AI-powered video conferencing solutions. James shares how the company’s philosophy has always been rooted in enabling individuals to work effectively—whether they are in the office, at home, or on the move. He explains why organizations that focus on empowering people, rather than mandating location, are seeing greater engagement, reduced burnout, and stronger productivity.

The conversation also explores how AI is already deeply embedded in Logitech’s technology, from intelligent camera systems that adjust to lighting conditions to noise-canceling audio solutions that ensure remote participants are heard as clearly as those in the room. Rather than replacing human decision-making, AI is positioned as a tool for optimizing workflows and making collaboration more inclusive and seamless for everyone.

James also addresses the controversial topic of workplace surveillance. Rather than policing employees, he advocates for a presence-based model that uses workplace insights to create better, more comfortable spaces where people can thrive. From real estate shifts to the redesign of office spaces, the future of work is about flexible, multi-purpose environments that promote collaboration without forcing outdated attendance models.

As businesses continue to balance economic pressures with employee expectations and AI reshapes the world of work, how can organizations create environments that are both productive and people-centered? Tune in to learn how Logitech is helping businesses redefine the workplace experience for a hybrid, AI-powered future.

What does it take to build a future where devices can transact with each other, where AI systems learn directly from the physical world, and where the idea of a metaverse becomes something practical rather than abstract?

In this episode of Business Technology Perspectives, we explore these questions with David Palmer, Chief Product Officer at PeerPoint by Vodafone. David recently authored The Business of Metaverse, a thought-provoking book that unpacks the convergence of Web3, IoT, and AI technologies. His insights come not only from deep research but also from his hands-on work developing what could become the world’s first Web3 IoT platform.

PeerPoint is positioning itself at the intersection of emerging technologies, giving digital identities to devices and enabling secure, autonomous interactions. From in-car payments to the orchestration of device-to-device data sharing, the platform opens doors for new forms of enterprise automation and business model innovation. These use cases may appear futuristic, but according to David, they are closer to mainstream adoption than many might think.

We also explore how the metaverse is unfolding in phases. Rather than a sudden leap into virtual reality, David outlines a step-by-step evolution beginning with embedded digital experiences and leading to full convergence. Along the way, AI agents and generative tools are expected to play a major role in enabling interoperability, creating marketplaces, and transforming the way businesses access training data.

Throughout the discussion, we examine how these technologies could remove traditional boundaries around time and place, unlocking new global opportunities. From education and real estate to finance and the creator economy, David shares how a connected world of intelligent devices may help spark innovation across sectors.

If you're interested in how next-generation infrastructure is forming the foundation for digital business, this episode offers grounded insights into what comes next.

In this episode of Business Technology Perspectives, I’m joined by Sandeep Bhattarai, Utilities Value Advisor at SAP UKI, to unpack the growing challenges facing the sector, and whether digital transformation can offer a sustainable way forward.

Recorded remotely but rooted in shared local ties—we discovered we’re both based in the West Midlands—this discussion covers the real pressures weighing on the water industry right now. From cost increases and regulatory demands to a public that’s watching more closely than ever, the sector is under intense scrutiny.

SAP’s recent research paints a stark picture: 94 percent of industry leaders believe that investment will need to increase significantly in the years ahead to meet growing demand. Sandeep shares what’s driving these pressures and highlights how gaps in digital infrastructure are making it harder to meet expectations. Together, we explore how technologies such as real-time data analytics, AI, automation, and IoT could help modernize aging water networks, enhance operational visibility, and improve regulatory compliance.

With AMP 8 set to reshape the industry from 2025 to 2030, we also ask whether digital transformation is a genuine route to progress—or whether deeper structural changes must come first.

Is the sector ready to embrace the investment needed to futureproof its operations? And can lessons from global utilities help drive smarter strategies in the UK?

Tune in to find out—and let me know: Do you believe technology is the path forward, or just one piece of a much larger puzzle?