In this episode of the Business111 Coffee Pod, the discussion turns to franchising — and why it can offer a powerful route for micro-businesses to grow without repeating the painful mistakes many founders make in the early years.

Samantha Acton explains how franchising works in practice. Rather than starting entirely from scratch, a franchise allows someone to build their own business using a proven model developed by the founder. Training, operational manuals and mentoring are provided from the outset, helping new franchisees avoid common pitfalls that can sink first-time entrepreneurs.

The conversation also addresses franchising’s sometimes mixed reputation. In earlier decades, some franchise operators sold little more than a brand name with limited support. Samantha explains that the landscape has changed significantly, with organisations such as the British Franchise Association introducing stronger standards and ethical oversight. Proper franchise agreements, specialist legal advice and robust compliance frameworks now help ensure that franchisees receive a genuine business system rather than an empty promise.

Samantha reflects on her own journey from struggling start-up to award-winning entrepreneur, including winning the UK’s National Home-Based Business of the Year award in 2013. As a single parent building a company from the ground up, mentoring programmes and university engagement played a crucial role in developing her confidence and management skills. She highlights initiatives such as the Help to Grow management programme and university business mentoring as valuable resources that more small business owners should explore.

A central theme of the episode is the cultural value of small business. Samantha argues that micro and small enterprises are still underestimated despite their contribution to local economies and employment. Greater recognition, alongside practical support such as mentoring and training, could help more founders turn early-stage businesses into sustainable long-term ventures.

For aspiring entrepreneurs, her advice is straightforward: start doing the work rather than overthinking the theory. Business plans and networking conversations can be useful, but revenue and real customers ultimately matter most. Samantha’s own experience of bootstrapping the business — growing it step by step without major outside investment — demonstrates that determination, learning and persistence can turn a modest idea into a thriving enterprise.

Episode three of three

More information on Domestic Angels - https://franchise.domestic-angels.com/

In this episode of the Business111 Coffee Pod, the conversation turns to one of the biggest frustrations facing micro and small business owners: policy instability. Samantha Acton, founder of Domestic Angels, explains why constant legislative change creates uncertainty that many small businesses simply don’t have the time or capacity to absorb.

Running a micro business often means wearing every hat — HR, operations, marketing, finance and customer service — often while juggling family responsibilities and the realities of day-to-day trading. Samantha describes how policy shifts can feel relentless, with new rules arriving just as businesses have finally adjusted to the last set of changes. For larger companies with compliance teams this may be manageable, but for a small employer it can mean late nights, extra costs and a great deal of anxiety.

The discussion highlights how multiple regulatory changes are arriving at the same time for many businesses. From the Employment Rights Act and increases to minimum and living wages, to the rollout of Making Tax Digital for those earning over £50,000, many small employers are facing what Samantha describes as a “policy pile-up”. While each reform may have merit individually, the combined impact can be overwhelming when implemented simultaneously.

One consequence, Samantha argues, is that business owners become more cautious about hiring. When margins are tight and compliance costs rise, the safest choice is often to recruit experienced staff rather than take a chance on newcomers to the workforce. In some cases, businesses avoid employment entirely by turning to the growing “fractional” economy — hiring independent specialists on contract rather than taking on permanent employees.

The conversation also explores the financial risks attached to employment for very small firms. Sick pay, holiday pay and other statutory responsibilities can place a heavy burden on businesses with only one or two employees. Samantha argues that many policies are well-intentioned but constructed without fully understanding how risk is distributed in micro-businesses, where the owner’s own income often disappears if a member of staff is absent long-term.

At its heart, the episode raises a simple question: how can policymakers create stability and balance for the country’s smallest employers? Samantha’s view is clear — micro businesses need more consistent policies, longer lead-in times and, crucially, a genuine seat at the table when legislation affecting them is designed. Without that, the people creating the majority of the UK’s businesses may remain unheard.

Episode two of three

More information on Domestic Angels - https://franchise.domestic-angels.com/

From a blank sheet of paper to a national franchise network — Samantha Acton’s story shows what the UK’s micro-business economy really looks like in practice. In this episode, the founder of Domestic Angels explains how curiosity, persistence and plenty of hard lessons helped her grow from a one-person operation into eight franchises employing around 50 people across the country.

Samantha speaks candidly about the toughest part of building a business: employing people for the first time. From learning payroll the old-fashioned way with pencil and paper to navigating HR issues without established processes, she describes the steep learning curve many first-time employers face. Her experience highlights a common reality for micro-business founders — the determination to create jobs often comes long before the systems and guidance needed to manage them.

The conversation also tackles a wider issue affecting millions of UK entrepreneurs: the fragmented nature of business support. Samantha argues that the country’s 4.8 million micro-businesses need something simple and practical — a single place where employers can access clear, legally correct guidance on hiring, policies, and payroll without paying expensive membership fees or hunting through multiple websites.

Drawing on research from the Enterprise Research Centre, the discussion also explores the wider economic and social role of micro-businesses. These small firms create jobs at a disproportionate rate, sustain local economies and provide flexible work for people balancing caring responsibilities or part-time employment.

It is a conversation about lived experience — and why the UK’s smallest businesses deserve a much bigger voice in how policy, support and economic planning are shaped.

Episode one of three

More information on Domestic Angels - https://franchise.domestic-angels.com/

Making Tax Digital isn’t just about compliance.

Done well, it can give small businesses clearer figures, better cashflow planning and fewer nasty tax surprises at year-end. In this final video, Liz and Eriona explain the practical benefits of MTD, the role of software, and how often submissions really take once systems are in place.

They also cover where to get reliable help, how to choose the right accountant or software, and what steps you should take now to prepare. If you want to feel more confident, informed and in control before April 2026 or 2027, this video shows you how to take a calm, step-by-step approach.

Fear of fines, technology worries and rising costs are making many small and micro businesses anxious about Making Tax Digital. In this video,

Liz and Eriona tackle those concerns head on. They look at what businesses are most worried about, whether tax payments really become quarterly, and how much extra work MTD actually creates.

Crucially, they also explain why many of these fears are misplaced – and how, set up properly, MTD doesn’t have to be complicated, time-consuming or expensive. If you’re feeling uneasy about getting it wrong, this episode will help put things into perspective.

Making Tax Digital is one of the biggest changes to small business tax reporting in a generation, yet many micro business owners still aren’t sure what it actually means.

In this short, plain-English video, Liz Barclay is joined by ACCA-registered accountant Eriona Bajrakurtaj to explain what MTD is, who it applies to, and when you need to act. If you’re a sole trader or landlord wondering whether the £50,000 or £30,000 income thresholds affect you, this is the place to start.

No jargon, no panic – just the facts you need to understand what’s coming and whether it affects your business.

AI without the fear – quick takeaways

• You’re already using AI. Email filters, spam sorting, sat-nav rerouting — it’s not new.
• The biggest myth: AI will take your job. Reality: it changes jobs, it doesn’t replace human judgement.
• Start simple. Open a tool like ChatGPT, ask one question, refine the answer.
• Confidence matters more than clever tech. Experiment first, subscribe later.
• Use AI to tackle a real pain point — pricing, quotes, customer emails, admin.
• Protect sensitive data. Remove customer details before pasting anything in.
• Look for practical, plain-English support — avoid heavy jargon sessions at the start.
• Share what works. The best AI communities are open, ego-free and practical.
• If you ignore it for a year, competitors won’t.

Simple message: have a go. Curiosity builds confidence — and confidence builds capability.

• Plain-English look at AI: what it really is, why it feels intimidating, and how small and micro businesses can start using it confidently.
• Hosted by Liz Barclay with guest Kirsty Ingleson of AI Meets Reality, who supports learners and small firms across education and industry.
• Reframes AI as familiar, everyday technology already in use (sat-nav rerouting, predictive text, cameras, recommendations).
• Explains the late-2022 shift with generative AI: mass adoption driven by free, easy access rather than brand-new technology.
• Focus on practical business value: saving time, not replacing people.
• Real examples from a small business: automating social media, supporting pricing decisions, modelling costs and margins, spotting market gaps.
• Core theme of confidence: fear comes from jargon and hype more than the tech itself.
• Shows how clear roles and prompts make AI more useful and focused.
• Challenges the idea that some sectors “can’t use AI”; benefits exist across industries with the right guidance.
• Emphasises the human role: AI works best when people are supported to use it well.

Who it’s for

• Small and micro-business owners, sole traders, freelancers and advisers who want practical reassurance rather than hype.

Up next

• Building confidence step by step: simple starting points and how to apply AI safely and effectively day to day.

Too many small business owners think they have to figure everything out by themselves. In this episode, Jimmy and Liz challenge that mindset. They talk candidly about why seeking support isn’t a weakness but a survival skill – from mentors and peers to trusted advisers and networks. The message is simple: the right help, at the right time, can save years of trial and error and make growth feel far less lonely.

In this last episode of the series, Liz Barclay meets Jimmy Barber – who helps organisations perform better by fixing the culture that shapes how people actually work.

Company culture isn’t a perk or a poster on the wall. In this episode, Jimmy explains why culture must be designed with intent, not left to drift.

He unpacks how clear expectations, consistent behaviours and visible leadership turn culture into something practical – a framework that helps people perform better, make smarter decisions and pull in the same direction.

Liz Barclay meets Jimmy Barber – who helps organisations perform better by fixing the culture that shapes how people actually work.