Busting the omnichannel - enterprise hacks and chats

Busting the omnichannel - enterprise hacks and chats

By Jon ReedTechnology
Download on the App Store

Busting the omnichannel - enterprise hacks and chats episodes

  • Enterprise data health reality check - an interactive research dive
    We know that enterprise data quality is a problem - and the biggest obstacle to successful AI. But the truth can quickly become a static phrase. What does the data really show? What are the savvy companies doing? How deep does this organizational problem go? Recently, a monster piece of independent research, co-authored by diginomica's Alyx Macqueen and Maureen Blandford for Serendipitus, investigated this problem, and surfaced surprising insights. So let's get Blandford and Macqueen in the proverbial hot seat, and find out about their method, what they learned, and the issues that this research sparked. As always, this is a live, interactive event where your questions and commentary are part of the mix. Maureen and Alyx have prepared their top surprises and fresh views for this program, you won't want to miss this one.
    1 hr 1 min
  • Enterprise month in review - is HR tech falling short? With Meg Bear and Amy Wilson
    Yep, it's that time again. Join Jon Reed and Brian Sommer for the Enterprise Month in Review. We'll pick our underrated stories, and then, in a classic show mashup, Amy Wilson and Meg Bear of the Meg and Amy how will give their live reactions to Brian Sommer's run-down of where HR tech, AI and leadership is falling short. We'll also have some make-your-own-buzzword surprises, and of course, Brian's infamous slide deck. As always, bring your savviest and snarkiest commentary, as you help steer the show and we field your reactions in real-time. Note: for the full slide experience, catch the YouTube replay at https://www.youtube.com/watch?v=bWtobJAsYqE
    1 hr 4 min
  • Enterprise month in review - AI sanity check event edition
    Yes, it's that time. As the spring event season winds down, we ramp up our month in review. What did vendors get right? What did they utterly miss? What underrated stories do buyers need to track? Where does AI fall short - and where is it getting results? We'll have Brian's infamous slide deck, and, as always, field all your live questions and comments in real time. End note: the audience did so bring their sharpest and snarkiest commentary - and we did your best to actually draw out some key lessons from the enterprise year to date, including our top three event highs and lows. But did we agree? Find out here... If you want to check Brian's slides, you can see our live YouTube video replay at https://www.youtube.com/watch?v=wZAP70ErRp8&t=2s
    1 hr 6 min
  • Ask us Anything - the SAP Sapphire show floor live edition
    In collaboration with ASUG Talks, we bring you another live edition of "Ask us Anything," recorded on the SAP Sapphire show floor during the ASUG annual conference as well. After the day two keynote, ASUG CEO Geoff Scott, Josh Greenbaum and Jon Reed fielded questions from the live show floor audience. As expected, there were some doozies, and some curveballs. From AI skills imperatives to outcome-based pricing, to the infamous "magic genie to change SAP" question, the seats were hot and the convo was interesting. We took as many questions as we could before running out of time - but we'll take more questions during a summer follow-on in July. Note: this podcast has already been released on ASUG Talks. You may notice a few differences in the recordings, as I tend to go with a raw file, as is the tone of my channel.
    40 min
  • Salesforce Connections 2026 - a podcast review with Rebecca Wettemann
    Salesforce Connections 2026 had an ambitious narrative: apply agentic AI to turn marketers from bogged-down admins to "makers." But how did that narrative go over with attendees? And how do Salesforce customers achieve these changes and reduce marketing/sales pain points - even on older "heritage" releases? Does the fragmentation of enterprise data remain an obstacle? Jon Reed hashes out these questions and more with Rebecca Wettemann, who has done notable research through Valoir on CX data fragmentation. Can the two get to the bottom of the show on the clock, before their conference room time expires? We're about to find out...
    23 min
  • Epicor Insights - is ”Cognitive ERP” the way forward, and what does it mean for customers?
    After day one of Epicor Insights 2026, Jon Reed and usual suspect Brian Sommer hashed out what they learned in a vigorous day of keynotes, exec meetings and customer discussions. Epicor's ERP manufacturing bona fides are well known, but what is the impact of their Cognitive ERP push? Is the AI strategy differentiated? Does it line up with what customers need? An unexpected AI candor came out from the keynote stage, but how are Epicor customers faring in their own AI pursuits? Yes, it's time to dissect the "forward deployed engineers" buzzword... Did Brian managed to avoid getting through the entire podcast without bashing the Gaylord Opryland Hotel venue? You're about to find out.
    46 min
  • The SAP Sapphire 2026 final review - with Josh Greenbaum

    In a time-honored tradition, on the Thursday morning after Sapphire 2026, Josh Greenbaum and I commandeered an abandoned session room at the Hilton to ask ourselves the burning questions: what the heck just happened? What we can take away? Where did SAP advance the conversation, or come up short? Given I have issued multiple podcast from the event, I issued another challenge: let's not repeat prior podcast topics as much as possible. Also, in the context of SAP's new "autonomous enterprise" all-in messaging, the clear/awkward question must be asked: has Greenbaum, one of the most vociferous agentic AI critics in the SAP ecosystem, especially in terms of ROI, changed his stance? And: what did we learn from all of our interactions with SAP execs and customers? And yes: the API data controversy is addressed here. We had an hour of hot topics to work through, and didn't even get to them all. But, a few timestamps:

    4:15 - AI and "Toolchain" advancements redux

    16:43 - the API controversy breakdown - what we learned at Sapphire

    26:00 - has Josh's stance on agentic AI changed

    38:00 - the autonomous enterprise framing

    49:00 - SAP Connect, the business case challenge, and final hot seat questions

    Note to listeners - if you believe in totally ad-free, totally unsponsored podcasts like my series - an increasingly rare thing - consider giving me a positive rating or share. There is intentionally no business model - these podcasts are entirely self-funded and it's your engagement with them that keeps them going.

    1 hr 3 min
  • SAP Sapphire review - the UKISUG’s Conor Riordan talks AI migration tools, adoption questions, and yes - APIs
    At the tail end of SAP Sapphire Orlando, Jon Reed sat down in a semi-empty location with UKISUG Chair Conor Riordan to get his reactions to SAP's news, AI strategy and how customer value is changing. Amongst the hot topics Riordan brought up were: business cases and SAP's new AI migration tools (and Joule for Consultants). How impactful is this on business cases and customer AI adoption? Will partners/SIs make the shift? Where are we with public versus private cloud ERP? We also discuss Riordan's take on SAP's recent API policy changes - and how user groups got involved. Some back-and-forth on agentic accuracy and consumption pricing kept things lively as the event wrapped up. Note: after this conversation, Jon Reed talked with SAP's Philipp Herzig, who clarified that the ability to compare private and public cloud ERP readiness does already exist, and can likely be enhanced further, re: industry readiness assessments.
    39 min
  • SAP Sapphire 2026 watch party recap - the keynote review

    On Tuesday, SAP kicked off SAP Sapphire Orlando with a important keynote to set the tone for their enterprise vision amidst AI and SaaS upheaval. So how did they do? This audio production recaps the live Watch Party we held with Jon Reed, Josh Greenbaum and Bonnie Tinder, along with a stream of savvy/snarky audience members. In this 30 minute version, you'll hear our pre-keynote expectations and what SAP needed to accomplish. Then you'll hear our post-keynote recap - the highs and the lows, and what SAP accomplished, or not. Note: you can view the entire Watch Party replay on LinkedIn: https://www.linkedin.com/events/7458204874200186881?viewAsMember=true. SAP's keynote is also available online, check the SAP Sapphire Virtual event as a starting point.

    37 min
  • Enterprise Month in Review - event detox and AI agent reality check edition

    About ready for an event detox? Need a break from agentic keynote overdose? Join us for our picks and pans of the month, and perhaps a surprise guest or two, as we valiantly push to break through the noise and boil down our top road lessons. As always, Brian's infamous slide deck will be on display. Bring your savviest and snarkiest commentary... Note: this is the audio-optimized version... To see the full slides, check the youtube video replay: https://youtube.com/live/ga5DGxy74sA. 

    1 hr 8 min

About Busting the omnichannel - enterprise hacks and chats

From the publisher's feed

Informal, low-BS chats on all things enterprise - with Jon Reed of http://www.diginomica.com