Thank you for taking this test in lieu of your normal coaching session with Jonnie!

"I need to talk to my spouse." "That is way more than I thought it would be." "The car isn't worth that." How often do you hear customers respond to your sales presentation with something other than "Yes, do it all!"? Are these objections, or something else? In today's Buyosphere session, Jonnie shares the most common customer feedback after you have presented the work, and some word tracks and tools for responding back that will help you convert more sales. 

Do you work with a tech who is sometimes (oftentimes/always) angry, or negative, or hard to get along with - a total Buzzkillington?  In today's podcast, Jonnie shares why technicians may be more prone to not always wanting to play in the shop sandbox, and what you can do to help them improve their attitude. 

Do you work more than 40 hours a week at your shop? Are you feeling burned out? Where did the 40 hour, 5 day work week standard come from and is it time to replace it with something  better? In today's Buyosphere podcast, Jonnie lays out the case for a four day work week - including its massive impact on recruiting - and what you can do (W)right now to prepare for it. 

Hi everybody! Today's coaching podcast is your "substitute teacher" for Robert, who is nursing an injury. He will be back coaching next week and he will ask you some questions about this coaching session so thank you in advance for taking great notes! 

Have you ever sent a customer to a competitor? In today's session, you will hear a secret shopper price shopper call to a shop that is a competitor of a Buyosphere coaching client. The Service Advisors at our training shop sometimes send customers to this competing shop when they can't live up to the customer's time frame. 

Is this okay? What do YOU do when you can't get the customer in your shop?