When things go wrong, we look for someone to blame. Instead, we should expect things to go wrong because human intellect isn’t capable of fully synthesizing the complexity of issues and what is efficient, isn’t necessarily the right thing to do.

Feedback is as much of a gift when it is given as when it is received. Yet many organizations suffer from a lack of accountability because people aren’t comfortable giving and receiving feedback. Effective feedback is truth wrapped in mercy.

Your vision, mission and values are the blueprint for the business you want to build. Are they gathering dust on a shelf or are they honored and lived by each person in your organization?

Pride gets in our way at work. It prevents us from accepting honest feedback, causes us to view others as tools or obstacles, leads us to make excuses, and affects our trustworthiness.

The problems we face every day are ambiguous and ill-defined. We can’t create a list of right action that satisfies every situation. Instead, we use guiding principles and accountability to help navigate our way to doing the right thing.

Fast is not always efficient and being quick to respond is not always the best option. We rarely take into account the time it takes to correct mistakes, miscommunication, or misinformation when we react to what is presented to us.

Your beliefs matter. If you don’t believe in a cause, you won’t do anything to further it. If you don’t believe in yourself, you’ll likely not accomplish great things. “Whether you think you can or whether you think you can't, you're right.” ~ Henry Ford

We can be a blessing to others in business by helping them grow. As leaders, our #1 job is to develop our people, but we can’t give others what we don’t have. If we are called to leadership, we must lead in a worthy manner and first develop ourselves as leaders.

Empathy is necessary to be a great leader, but it is not sufficient. Truly great leaders are compassionate. If we take an eternal perspective, considering the human impact, not just the financial impact, it greatly benefits us, and our relationships with our co-workers and our customers, and that is good for business.

In business, we are trained to plan. Then, we measure our success by how well we meet or exceed our plans. We have to let go of our plans to live in the present. And, we need to be present if we are to hear the Lord speaking to us