Dear Listeners,

Consider what it would be like trying to have a productive conversation with an angry inmate serving a life sentence at a maximum-security prison. Life-threatening at worst; unpleasant at best.

But Douglas E. Noll has been in exactly that situation, as well as many more high-tension confrontations, and has deduced precisely how to bring that conversation back in line respectfully and productively in under two minutes.

https://selfdiscoverymedia.com/2017/08/30/c-17-37a-de-escalate-your-life-with-douglas-noll/