Pradeep U.N., director of customer and field experience at Microsoft, talks to Rob about Microsoft's Services Executive Board, a high-touch program that brings together a global group of CEOs and CIOs for collaborative exploration of critical business challenges. Because of the Covid-19 pandemic, Pradeep and Microsoft had to pivot this program and conduct it online. The new approach proved extremely successful and raised a number of intriguing questions for the future of the program.

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