Eric Martin, Vice President, Account-Based Marketing, SAP North America, talks with Rob about ABM and Executive Engagement in a large, matrixed company like SAP. He and Rob discuss the challenges of working with the firm’s largest and most important clients, the complexities of a hybrid sales model when trying to reach the C-Suite, and the role that marketing can play in facilitating Executive to Executive (or E2E) conversations. The conversation further touches on the idea of the ABMer as the curator of personalized content for the client, and they question how important personalization really is – and what it actually means. As a long-time ABM program leader, Eric has a great perspective and an array of telling examples on what it takes to collaborate with account teams, key customers, and SAP’s own executives to build and orchestrate complex relationships for mutual strategic value. As Eric notes, every meeting matters so prioritization, planning, and preparation is critical.
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