This second episode about ACC concludes last month’s introduction to how ACC works. Simonette explains, in detail, the steps and timelines in the case of a declined ACC claim . She outlines the review and decision making process and gives advice around how to manage costs in preparing for a review. If you would like a digital copy of the whole ACC process, please email:

https://www.cab.org.nz/find-a-cab/contact-us?location=67 and fill in the form requesting a copy of ACC process documents.