This second episode about ACC concludes last month’s introduction to how ACC works. Simonette explains, in detail, the steps and timelines in the case of a declined ACC claim . She outlines the review and decision making process and gives advice around how to manage costs in preparing for a review. If you would like a digital copy of the whole ACC process, please email:

https://www.cab.org.nz/find-a-cab/contact-us?location=67 and fill in the form requesting a copy of ACC process documents.

Having worked in the area of ACC for two decades, in today's show, Simonette Spencer, an independent advocate with a health and legal background, describes how ACC actually works. She outlines a set-by-step pathway claimants can follow to challenge decisions when things don't work.

On today’s show, Fran from Christchurch Budget Service, discusses common budgeting issues and the particular challenges people are facing in today’s climate. Fran shares helpful advice around setting goals and the importance of saving and planning ahead, giving practical advice on steps to take if you find yourself in financial difficulties. The most important step is to seek help immediately as there is always something that can be done.

Sue updates listeners on current developments at The Youth Hub, and how it will provide for the needs of today's young people between 10-25. She describes other organisations offering onsite services, some exciting new initiatives and the journey so far. Drawing on her life's mahi, working with the sexual, mental and emotional health of youth, Sue shares her views around challenges faced by young people and how the community might best support their needs and extraordinary potential.

Bridie Frost, the Senior Youth Partnership Advisor in the Community and Economic Development team from Selwyn District Council talks about her role and all the work happening to support youth in Rolleston.

"In today's show, Helen Mann talks about how she became involved with Amnesty International Aotearoa, and describes the aims and kaupapa of the organisation. She discusses the ways in which it works for social change through collective action, both globally and locally, overviews some success stories locally and gives details about how people can get in touch and become part of Amnesty's mahi and network.

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Today’s show features Kerry Dalton, Chief Executive of CABNZ.

Kerry talks about how the organisation at national level works to balance support for a universal service, which offers accurate, verifiable information and options to clients across the motu, alongside its advocacy role, working for change on social issues adversely affecting people.

CAB interviewer Ronnie Davey talks with Lesley Williams from Battered Women's Trust about how to empower our community to create safe and healthy lives free of family harm.

This week we are talking about the Christchurch City Libraries- Ngā Kete Wānanga o Ōtautahi.

We are talking to Paul Focamp who provides an update on new initiatives at the Christchurch City Libraries. We discuss the monthly speaker series at Tūranga which is offering a variety of free talks from experts in their fields. We cover services, events, engagement opportunities and hopefully share something you didn't already know was on offer at your local library.

In today's show we have guest - Jamie Martin - Legal Educator / Community Connector from Community Law Canterbury – Te Ture Whānui o Waitaha