Managing vs. Leading in a Coffee Shop (What Really Matters). In this Pulling Shots episode, Sam & Kailee break down the difference between management (hard skills: schedules, checklists, accountability) and leadership (soft skills: culture, communication, inspiration)—and how both drive a thriving café.

Expect real examples from Friedrichs Coffee: when strong leadership cuts turnover, why checklists still win the day, and how to balance daily ops with long-term culture.

What you'll learn Clear manager vs. leader roles in a café Day-to-day systems that keep service smooth Leadership habits that build loyalty & reduce churn How to hire/promote for both skill sets

#CoffeeShop #CafeOwner #Leadership #Management #Barista #TeamCulture #SmallBusiness #PullingShotsPodcast