The cleanliness of a patient's room and how quiet the room is at night are two items covered in the Hospital CAHPS survey, and as it turns out both are important to the patient's overall satisfaction level. Alan Jackson, with The Jackson Group, is joined by Janette Jones and Valerie Sipe to discuss the importance of these two items and strategies for helping hospitals improve their scores.
The Jackson Group (www.thejacksongroup.com) is a management consulting and satisfaction survey firm located in North Carolina, serving clients across the country with their employee and customer satisfaction survey needs. The Jackson Group is an approved CAHPS vendor, providing Hospital CAHPS, Home Health CAHPS and Clinician/Group CAHPS survey solutions. Running time: 33 minutes The Jackson Group is a management consulting and survey services firm located in North Carolina. The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years.

CAHPS Cast 7: Clean & Quiet

A show that discusses the national patient experience survey process (CAHPS) and how it applies to healthcare organizations.

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The Emergency Department CAHPS process is getting closer to becoming a reality, with a survey instrument currently under development and going through some testing. We all know that it will be important to start incorporating the ED-CAHPS survey into your organization once it is available, but what can you do to prepare your hospital for the upcoming process in advance? How can you get your Emergency Department staff in the right "mindset" for receiving CAHPS-related data in the near future?
Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss the upcoming ED-CAHPS process, what we know at this point, and how organizations can prepare for its inevitable roll-out.
The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.

CAHPS Cast 20: Getting Ready for Emergency Department CAHPS

Now that the CAHPS process has been a requirement for hospitals across the nation for a while now, what are some of the biggest challenges facing hospitals trying to work with the HCAHPS survey?  And what can those hospitals do to face those challenges and use the CAHPS process to its fullest potential?
Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss the H-CAHPS process and the challenges they've seen with hospitals working with the survey.
The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.

CAHPS Cast 19: Challenges for Hospitals Working with HCAHPS Surveys

There are many updates happening in the CAHPS world, so Alan Jackson speaks with Janette Jones and Valerie Sipe, all of The Jackson Group, about those updates and what they could mean for your hospital or healthcare organization.  This episode was recorded on April 26, 2013, and all updates and information shared in the recording is valid as of that date; there may have been further updates or changes after this recording session.  

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development.  The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process.  Learn more about The Jackson Group at www.thejacksongroup.com.

CAHPS Cast 18: Updates in the CAHPS World / April 2013

After having spent the last several episodes talking about the Home Health CAHPS instrument, it's time for Alan and Janette to wrap up the discussion by examining the two "key outcome" questions in the survey:  Overall Rating and Recommend to Others.  Alan and Janette discuss how these questions are presented, scored, and how they could pose a problem for smaller, independent home health agencies.  As these two questions are the cumulation of all of the other survey items and experiences, Alan and Janette also discuss the most important best practices concepts to keep in mind when trying to improve scores on these particular items.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development.  The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process.  Learn more about The Jackson Group at www.thejacksongroup.com.

CAHPS Cast 17: HH-CAHPS Overall Rating & Recommend

The discussion in this episode focuses on the Specific Care Issues section of the Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey instrument.  This section inquires about whether or not home health providers communicated properly about prescriptions and environmental setup of the patient's home.  Alan Jackson, Janette Jones, and Valerie Sipe - all from The Jackson Group - talk through each of the survey questions related to this topic and provide some "best practice" ideas for how to potentially improve these scores in home health agencies.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development.  The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process.  Learn more about The Jackson Group at www.thejacksongroup.com.

CAHPS Cast 7: Clean & Quiet

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