The Emergency Department CAHPS process is getting closer to becoming a reality, with a survey instrument currently under development and going through some testing. We all know that it will be important to start incorporating the ED-CAHPS survey into your organization once it is available, but what can you do to prepare your hospital for the upcoming process in advance? How can you get your Emergency Department staff in the right "mindset" for receiving CAHPS-related data in the near future?

Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss the upcoming ED-CAHPS process, what we know at this point, and how organizations can prepare for its inevitable roll-out.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.

Now that the CAHPS process has been a requirement for hospitals across the nation for a while now, what are some of the biggest challenges facing hospitals trying to work with the HCAHPS survey?  And what can those hospitals do to face those challenges and use the CAHPS process to its fullest potential?

Alan Jackson, Janette Jones and Valerie Sipe, all with The Jackson Group, gather to discuss the H-CAHPS process and the challenges they've seen with hospitals working with the survey.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.

Continuing their discussion of the Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey instrument, Alan Jackson and Janette Jones - of The Jackson Group – explore the portion of the survey focusing on "Communications Between Providers and Patients". Each of the survey questions related to this topic are described, along with some "best practice" ideas for how to potentially improve these scores in home health agencies.

The Jackson Group is a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. The Jackson Group is an authorized provider for both the Hospital CAHPS and Home Health CAHPS process. Learn more about The Jackson Group at www.thejacksongroup.com.

The discussion on the Home Health CAHPS questionnaire continues, with this episode focusing on the dimension of the survey titled "Care of Patients".  What are the questions in the HH-CAHPS survey dealing with the frequency of attention and gentle handling of the patient, and what can providers do to improve the care their patients experience?  Alan Jackson, Janette Jones, and Valerie Sipe (all with The Jackson Group, www.thejacksongroup.com) join the roundtable to discuss this dimension of the survey, what it means for home health providers, and some best practice ideas for improvement.

The Jackson Group is a management consulting and survey services firm located in North Carolina.  The Jackson Group is an approved vendor for both the Hospital CAHPS and the Home Health CAHPS process, and has been helping organizations with patient satisfaction surveys for over 25 years.  Learn more about The Jackson Group at www.thejacksongroup.com.

The Home Health industry was introduced to the Home Health CAHPS (HH-CAHPS) process a few years ago as a way of standardizing their patient experience surveys and providing data for public reporting.  After spending the last several episodes talking about the Hospital version of this survey, show hosts Alan, Janette and Valerie turn their attention to HH-CAHPS with a general overview of the process.  Timelines, methodologies, survey dimensions, and public reporting are all discussed in this month's episode.

Show hosts:  Alan Jackson (President/CEO), Janette Jones (Director of Patient Satisfaction), and Valerie Sipe (CAHPS Project Manager) — all with The Jackson Group (www.thejacksongroup.com).