CAHPS Cast

CAHPS Cast episodes:

• 07.03.2013

  CAHPS Cast 20: Getting Ready for Emergency Department CAHPS

  The Emergency Department CAHPS process is getting closer to becoming a reality, with a survey instrument currently under development and going through some testing. We all know that it will be important to start incorporating the ED-CAHPS survey into your...

  
• 05.30.2013

  CAHPS Cast 19: Challenges for Hospitals Working with HCAHPS Surveys

  Now that the CAHPS process has been a requirement for hospitals across the nation for a while now, what are some of the biggest challenges facing hospitals trying to work with the HCAHPS survey?  And what can those hospitals do...

  
• 05.02.2013

  CAHPS Cast 18: Updates in the CAHPS World / April 2013

  There are many updates happening in the CAHPS world, so Alan Jackson speaks with Janette Jones and Valerie Sipe, all of The Jackson Group, about those updates and what they could mean for your hospital or healthcare organization.  This episode...

  
• 02.08.2013

  CAHPS Cast 17: HH-CAHPS Overall Rating & Recommend

  After having spent the last several episodes talking about the Home Health CAHPS instrument, it's time for Alan and Janette to wrap up the discussion by examining the two "key outcome" questions in the survey:  Overall Rating and Recommend to...

  
• 01.15.2013

  CAHPS Cast 16: Home Health CAHPS Specific Care Issues

  The discussion in this episode focuses on the Specific Care Issues section of the Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey instrument.  This section inquires about whether or not home health providers communicated properly about prescriptions and environmental...

  
• 01.15.2013

  CAHPS Cast 15: Introduction to Emergency Department CAHPS

  The Emergency Department CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey has been announced and initial discussions are being held on the survey interment and its implementation.  Alan Jackson, Janette Jones, and Valerie Sipe - all from The Jackson...

  
• 12.13.2012

  CAHPS Cast 14: Communications Between Providers and Patients

  Continuing their discussion of the Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey instrument, Alan Jackson and Janette Jones - of The Jackson Group – explore the portion of the survey focusing on "Communications Between Providers and...

  
• 11.09.2012

  CAHPS Cast 13: Home Health CAHPS Database and Trends

  Janette Jones and Valerie Sipe with The Jackson Group talk with Alan about the recent Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) patient experience survey database update and what the scores and trends are telling us about...

  
• 09.05.2012

  CAHPS Cast 12: Home Health Care of Patients

  The discussion on the Home Health CAHPS questionnaire continues, with this episode focusing on the dimension of the survey titled "Care of Patients".  What are the questions in the HH-CAHPS survey dealing with the frequency of attention and gentle handling...

  
• 07.31.2012

  CAHPS Cast 11: Introduction to Home Health CAHPS

  The Home Health industry was introduced to the Home Health CAHPS (HH-CAHPS) process a few years ago as a way of standardizing their patient experience surveys and providing data for public reporting.  After spending the last several episodes talking about...

  
• 07.16.2012

  CAHPS Cast 10: Updates & Value-Based Purchasing Impact

  The CAHPS Cast team discusses some recent updates in the CAHPS world, affecting both the Hospital and Home Health CAHPS processes as of June 2012.  Then, the attention shifts to Value-Based Purchasing and how the Hospital-CAHPS process factors into reimbursement....

  
• 05.11.2012

  CAHPS Cast 9: The Wrap Up

  As the Hospital CAHPS discussion is wrapped up, listen in to hear the “overall rating” score explained. How it’s measured, how it’s determined, and how to read it. Alan, Janette and Valerie also discuss ways to help improve your overall...

  
• 04.15.2012

  CAHPS Cast 8: When You Left the Hospital

  With an enhanced focus on reducing re-admittance for patients after the leave the hospital, it's important to pay attention to the elements of the CAHPS survey that deal with discharge instructions and information.  Alan Jackson, with The Jackson Group, is...

  
• 03.06.2012

  CAHPS Cast 7: Clean & Quiet

  The cleanliness of a patient's room and how quiet the room is at night are two items covered in the Hospital CAHPS survey, and as it turns out both are important to the patient's overall satisfaction level. Alan Jackson, with...

  
• 02.07.2012

  CAHPS Cast 6: Communication About Medication

  In this episode of CAHPS Cast, your hosts Alan and Janette discuss the surveying domain of communication and medication. This subject refers to a short survey discussing how well communication was delivered to patients in hospital settings who were administered...

  
• 01.21.2012

  CAHPS Cast 5: Pain Management

  How patients perceive "pain management" in the hospital setting is a core element of the national patient assessment survey - and it's also one of the lowest scoring areas for healthcare organizations. Alan Jackson, with The Jackson Group, is joined...