What does it take to keep a fully remote company running smoothly—at scale? Cal Krome, Head of IT at Calm, joins Go Beyond the Connection to share his approach to building trust, deploying cloud-first systems, and designing IT processes that actually help people.

With a background that spans everything from solo IT support to launching 40+ global offices at Lyft, Cal offers a refreshingly human perspective on what modern IT leadership looks like. It's not about locking everything down—it’s about empowering your people with secure, seamless access and planning ahead so the road stays smooth as you grow.

Key learnings from this episode include:

• Why IT has to earn trust just like any other team
• How automation supports scale in onboarding and offboarding
• The value of cloud-first infrastructure in remote environments
• The role of AI in modern IT workflows—and where it's heading
• Why IT shouldn’t be the reason a deal doesn’t close

Quote highlight:

“You never want to be in the place where you’re putting out fires. Your goal should always be to build fire sprinklers well in advance.”

• 🎧 Check out the full episode blog recap
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Additional Reading:

• Bridging the Trust Gap: How IT and Executives Can Align for Scalable Growth
• Device Trust and Access Control: The Future of Secure Remote Work
• Calm IT in a Chaotic World: How Cal Krome Trains Non-Technical Teams for Tech Resilience
• Scaling Smart from Day One: What Cal Krome Learned Supporting Lyft’s Explosive Growth